Review Time
After 2 weeks package was delivered back to where it was picked up. Been trying to reach them in all possible ways but they have the worst customer service. They never reply, despite mentioning on their website that they will reply within 48h. Also there is no form of "live" communication as the phone they provide is a recording and the live chat they also offer doesn't exist. All in all not recommendable.Stay away from them
May 18th 2021 paid for a hugh package value 1000 euro they picked it up got a paper recogida and the package dissapeared not even reached the depot had to fill in all te paperwork they opened a case and 1 year later not 1 response this company sendiroo is terrible!!!!! SE2VENUWP8 this is the number you did nothing after my claim with siniestros not even answering emails for more then 1 year.Sendiroo responded i gave them the number and it is also here and not 1 answer since the. 4th of July this case is going on since 18 th of may 2021!!!! How rude is it that a customer provides all the paper work and they do not respond!!!!!
This is a reply to your reply from my second review of your terrible service. Here is ALL the consignment / tracking details that we were given:SEAUHARPCK.ZEOT23RLAND we were given TWO different BAR CODES which clearly shows an INTERNAL ERROR which no doubt is how you have lost of parcel:53610783889536107838899SUMMARY: More than one and a half years ago we paid for pick up in Ibiza for delivery in France. We also paid extra for insurance. The pick up in Ibiza was made, but the delivery never. You have received from us since May by email after you requested it, a lot of information that includes a CCTV photograph our package in the warehouse that was provided to us by your local partner here, screen shots to phone call logs, whats app messages and emails etc. You asked for this and we sent it to you, but you have never even responded!I want to receive conformation ASAP that the insurance is being applied and I want the reimbursement transferred to me ASAP.
Horrible. Nightmare stuff. This company is great unless you have an accident. I paid extra to insure my package and even though it was all broken upon arrival, I could never cash the insurance money out. Customer service is horrible, they don't answer my calls, emails, or live chat. I have been complaining for over 2 years and still achieved nothing. I would never use this service again in fear that a similar situation might occur.
After 2 months (2 bloody months) I'm still awaiting for their answer for a refund. I had to contact a lawyer to push them to do it. Be careful and buy directly from the currier, because for any problem they will not answer to yourself, they will probably ignore your emails hoping that you will forgot about that. Avoid the service.
Orrible service, or better lack of service. Ordered a shipping label 3 days ago and did not get any update since. I opened three urgent tickets to change pickup location and no replies yet. Very bad customer service, no email nor phone replies. Is this a fraud?
FAKE SCAM. BUYERS BEWARE. BOUGHT UPS PACKAGE THROUGH THEM AND THEY NEVER GAVE ME A SHIPPING LABEL. STOOD LIKE A FOOL IN THE RAIN OUTSIDE THE POST OFFICE FOR HOURS CALLING YOUR FAKE CALL LINES THAT NEVER PICK UP, TRYING AGAIN AND AGAIN TO CONTACT YOU THROUGH THE ONLINE CHATS. YOU STOLE OVER 20 EUROS FROM MY ACCOUNT FOR A SERVICE YOU NEVER SUPPLIED ME. COMPLETE AND UTTER GARBAGE.
Tuve la peor de las experiencias al contratar los servicios de envío de esta compañía hace unos años. Envié mi ordenador de España a Inglaterra y lo aseguré ya que era un bien muy valioso y mi herramienta de trabajo. El ordenador llegó destrozado, hice un reclamo por los daños y me dijeron que debía mandar el ordenador para que un técnico lo revisara y pudiesen ver cuánto costaba arreglarlo. Estuve meses esperando que me lo devuelvan, ignoraron mis llamadas y correos, hasta que finalmente su respuesta fue que si quería que me mandasen mi ordenador de vuelta debía anular mi reclamo, así que básicamente secuestraron mi ordenador. Vergonzoso. I had the worst of experiences with this company some years ago. I sent my computer from Spain to the UK, so I hired this company for the delivery and paid for insurance as it was very valuable to me and it was my working tool. The computer arrived completely destroyed, I sent it back to them so they could do an inspection to see the damage caused by the delivery and they hold my computer for several months. I obviously asked them to send my computer back and pay for all the damages that they were supposed to pay and the reply was that they would send it back just if I cancel my claim. So basically they kidnapped my computer.
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