shaalis.com

4.6
4.6 Based on 39 reviews

Indian & Srilankan Online Grocery Store...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.6

/
5

39 Reviews

5 Star
85%
4 Star
8%
3 Star
0%
2 Star
3%
1 Star
5%

All Reviews

Filter Reviews

Review Time

Order Experience with Delivery Issues

I placed an order for £90 on Friday, 19th February, expecting delivery by 23rd February, as the site promised next-day service for such purchases. On Monday, 22nd February, I was informed that one item was out of stock and a refund would be issued—quite disappointing to learn three days after placing the order. Furthermore, the delivery partner frequently changed the estimated delivery times without providing tracking. Initially, I was told to expect delivery between 11:18 AM and 1:18 PM, prompting me to leave work, but it was later rescheduled to 4:48 PM. While the company offers a fantastic selection of high-quality products, the delivery issues significantly impacted my overall experience. In the future, I might prefer to visit a local store to collect items directly.

5
Date of experience: Dec 26, 2025
Tommy Butler
Order Issues Despite Promised Service

I placed an order totaling £90 on a Friday, but the delivery was scheduled for several days later, even though the site claimed next-day service. I was informed three days later that one item was unavailable and a refund was on the way, which was disappointing. The delivery partner frequently changed delivery times without tracking. I had to leave work for a time frame that was later altered. While the company offers great products, the delivery issues impacted my overall experience. I might prefer to shop at a local store in the future.

5
Date of experience: Dec 25, 2025
lucio97
Quick Delivery and Great Variety

I've tried several online grocery services, and this one stands out as the best. They have a solid selection of food and provide prompt next-day delivery, far better than others that promise longer wait times or fail to deliver at all! I feel I've found a reliable source for my groceries that I'll keep using.

5
Date of experience: Nov 30, 2021
Robert Morris
Fantastic Ordering Experience

I had a fantastic experience ordering from this service, and they carry nearly all the popular brands.

5
Date of experience: Nov 12, 2021
Andy Turner
Terrible Customer Service, Avoid!

I had the worst customer service experience, not just once but twice. The first time, I received an incorrect item and despite multiple emails and photos, no refund was issued. More recently, a product was unfit for use, and they keep asking for pictures and emails without sending a refund. It's frustrating to deal with a company that seems to cheat customers. I recommend avoiding them entirely; there are many more customer-friendly options available.

1
Date of experience: Oct 25, 2021
Adrian Morris
Unprofessional Service Experience

This service is misleading customers. They initially said deliveries were on specific days, but when I placed my order, they changed it to a later date. When I followed up, they claimed my order was delivered, but I never received it or a refund. They just shifted the blame to the delivery company. I advise everyone to steer clear; they will cause you a lot of hassle.

1
Date of experience: Sep 20, 2021
Sammy Clark
Great Source for South Indian Products

I've ordered from many stores for South Indian items, and despite their low online profile, this shop offers authentic products delivered reliably, especially if you're looking for South Indian goods in London.

5
Date of experience: May 11, 2021
Bonnie Kelly
Impressive First Order Experience

A friend recommended this service, and my first order was delivered the same day. The vegetables were fresh and of excellent quality, with reasonable prices. I appreciate their prompt service and good customer support. After ordering again and being pleased with my items, I've recommended them to many friends and will continue to shop here. They also processed my refund quickly for returned items. Thank you!

5
Date of experience: Mar 17, 2021
ludo101
Excellent Service and Quality

An excellent service with very good products.

5
Date of experience: Mar 12, 2021
Dark_feather0251
Timely and Well-Packaged Delivery

My order arrived as promised and was perfectly packaged. I experienced prompt and excellent service.

5
Date of experience: Mar 10, 2021

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More