Review Time
Their website is on sale 24/7 so their “easy returns and exchanges” is completely useless since they state items on sales are not eligible for returns/refunds. Customers should be able to return items that are too big/small. Do not order from this company since it is also a drop shipping business. You can find better bras elsewhere.
I ordered the SmoothMesh™ High-Waisted Mid Thigh Shorts from Shapedly based on their advertised images and product description. What I received was visibly different in both design and material—identical to lower-cost shapewear I already own. It lacked the sculpting support and breathable fabric they claimed.I contacted Shapedly immediately, provided photo evidence, and requested a refund. They denied it, citing a restrictive return policy that only allows refunds for damaged items. They also refused a refund because the item was on sale, which is irrelevant when the product is not as described.Their final offer was a replacement of the same item with a reshipping fee—completely unacceptable. I escalated the matter through my bank by submitting full documentation.This company ignores misrepresentation claims and hides behind a narrow return policy. I strongly advise others to avoid Shapedly and review their practices on multiple websites before purchasing.
My device changed my delivery address from the one I input, I realized the error within 24 hours and when I reached out, I was told they would look into it, and then another 24 hours later, they came back to tell me it was too late. I believe that if it had been addressed in a timely manner on their end, this could have been rectified and I would be able to receive the package I paid for. I am incredibly disgusted and upset that I paid money for a product I won't even receive
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