shein.co.uk

3.9
3.9 Based on 620 reviews

Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users fr...

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Average Rating

3.9

/
5

620 Reviews

5 Star
61%
4 Star
8%
3 Star
3%
2 Star
4%
1 Star
24%

Filtered Reviews

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Review Time

Eleanor Preston
Grear

Grear friendly

5
Date of experience: Oct 22, 2025
customer
Shein is great

Shein is great! Easy returns and great items.

5
Date of experience: Oct 22, 2025
Carl
Terrible communication 4 items did not…

Terrible communication 4 items did not arrive in package and they’re just ignoring me it’s been weeks.

1
Date of experience: Oct 22, 2025
Ms anonymous
Poor customer services

Poor customer services. No one to help or rectify issues. Have used shein for a long time will not be using them again.

1
Date of experience: Oct 22, 2025
Jodie
You will not be refunded if your parcel goes missing - customer service team don’t acknowledge facts

Do not ever order from Shein. If your parcel is delivered to an unsafe place and goes missing, they will not refund you. I have been in conversations with them for nearly a month now via their ‘customer service ticket’ which they’ll suggest in their response to me here to contact them on - I already have, and that hasn’t resolved anything! I have provided a screenshot from the courier who has advised the parcel wasn’t delivered successfully, they’ve even said in the message to tell Shein to refer my case to a manager and follow their refund process, and to contact the courier directly if they have any questions - I’ve sent this screenshot three different times and the response is that according to Shein’s investigation it’s been delivered successfully! The courier’s email specifically says it hasn’t and that Shein should refund me and claim the money off them, yet Shein are still not doing it! I have raised it as a dispute with my bank now, and will consider taking legal action if the bank can’t resolve matters for me. I will never order from them again.

1
Date of experience: Oct 22, 2025
customer
still waiting for my parcel it was…

still waiting for my parcel it was supposed to be here by the 27th of October

1
Date of experience: Oct 21, 2025
Amanda Mcloughlin
Amazing clothes for an amazing price

Amazing clothes for an amazing price. Always quick delivery . Happy returning customer for years now 😀

5
Date of experience: Oct 21, 2025
Gail Logue
Good service and great value

5
Date of experience: Oct 21, 2025
Andrea Gogar
Delivery was good last time

Delivery was good last timeKept me updated as wellDo really like the choices available for shopping

5
Date of experience: Oct 21, 2025
Ruth Leudo Palacios
I am very disappointed with this store

I am very disappointed with this store; they have stolen more than 100 euros from me. They always ask for more proof of return of a jacket, even though I have sent them the product receipt confirmation email. But they don't want to give me my money back, it's always excuses.

1
Date of experience: Oct 21, 2025

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Business Details

  • Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.

  • language https://shein.co.uk

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