Review Time
Do not EVER order from here. Not only do they send you used shoes but there in the wrong size. There gross and covered in something sticky. I sent them back and they sent them right back to me!!!! Im so over this company not to mention there customer service sounds like a 10 year old girl whos more worried about her nails then customers. This company needs to shut down!!!
This abomination of a company withdrew money out of my account on an order that was never even processed. After a half a day I was able to talk with someone, turns out I'm just gonna have to wait until they decide to give me my money back.i have never dealt with anything like it while ordering online. Terrible company and will never do business with them again and suggest you do the same
Giving them two stars because my order was received in a timely manner and the shoes were as expected. The problem was when I made a return and received no money back.I followed Shoe Carnival's return guidelines to the letter. Used their provided return label, handed the package off to the carrier, tracked the delivery back to their warehouse until I saw on their own website that the return had been received. I waited patiently for about a month, but after receiving no refund contacted their customer service. I was told my refund had been canceled because I hadn't sent the shoes back. When I pointed out that their own website showed the return had been received, their response was that they needed to see more proof and that I would have to upload a copy of my shipping receipt.I couldn't tell if their customer service agent was giving me the runaround on purpose, or if he was so poorly trained that he didn't know how to view a return on the Shoe Carnival website. Either way it was totally unacceptable.
Placed an order and after ten days the tracking still stated label created. Customer service was unhelpful and only claimed they might not have been scanned by FEDEX and could still be on the way. No offer to expedite a replacement just for me to keep waiting for the item that never shipped. Asked to speak with a Supv who was dismissive and unhelpful. I can not believe this type of behavior is permissible with customer service.
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