shop-eu.kurzgesagt.org

3.9
3.9 Based on 119 reviews

We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They a...

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Average Rating

3.9

/
5

119 Reviews

5 Star
61%
4 Star
12%
3 Star
2%
2 Star
4%
1 Star
20%

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Wilfried
I don't think they deliver to Poland

I placed an order at the end of October, in December I was sent a reshipment. Both were not delivered to Poland - I was told that they were lost. I was offered to resend but would have to pay for resend myself. My money was refunded but reduced by the cost of shippment, even though it was not my fault that it was not delivered. in addition there was no refund to the account that I provided in the e-mail, which again I lost on currency conversion... So I lost 70PLN (15euro) on this and I got nothing :)

1
Date of experience: Jan 19, 2023
Betty B.
Shipping never happened

I ordered a calendar on Kurzgesagt EU website on 17th Nov 2022. Today is the 27th Dec 2022 and I still have no news about it. The last update I got was on the 25 the Nov. In case anyone from Kurzgesagt would read this review, my order number is 256606.

1
Date of experience: Dec 26, 2022
Orion Price
This is so much disappointing

This is so much disappointing. Items shipped after 10 days and delivery in two weeks, maybe....And it is over 50£ worth stuff paid extra for shipping...This company is a money maker who dont give remote s..t about customers. There is plenty of colourful junk cheaper and faster available than this "fancy" items.

1
Date of experience: Dec 23, 2022
Xavier Long
Good products if you ever get them.

Good products, if you ever receive them. I made an order back in October (19880198097001) that was supposed to arrive within a week, but a month later...nothing.I contacted their customer service which said they would deliver another (19880238396001), and that was sent a week later. It's not December 15th, 3 weeks after that was supposedly sent, and...nothing.Absolutely the worse experience I've had with paying 26,90 euros and getting nothing. It's sad cause the production value of their youtube videos is great, but their shop is, without a better word for it, garbage.

1
Date of experience: Dec 14, 2022
Kalla Brown
Beautiful hoodie and T-shirt

Bought a beautiful Earth hoodie and matching T-shirt in the online shop. This size XL appears to be suitable for tall, slim people. Great! The advice to take a size larger was correct. My son is very happy with the items. Ordered on December 9, delivered on December 21. The delivery time could be faster, as well as response to e-mail. If the customer service and delivery time were better, I would rate 5 stars. I have no experience with the return service, so I can't say anything about that yet.

4
Date of experience: Dec 08, 2022
Cassidy
NO merchandise delivered

Ordered some items on Dec. 4. It is now Dec.17, I cannot get any shipping confirmations from them. Any email I send says it takes 3-5 days for them to get back with me. UGH this is a gift for Christmas. It looks my grandson will have to do without. Looked like some nice educational items for sale. Horrible customer service. They take your money fast enough but must not have the supply to send out. That's why you can't get a response from these people. Very disappointing.

1
Date of experience: Dec 04, 2022
EC31
Hands away

Shipment could not be delivered to packstation? It is my home address where I could recieve the shipment from last year.And the last straw why I will never shop there again: After two Months of waiting for the package I had to look for the delivery myself. Found out the they recieved the delivery back six weeks ago...

1
Date of experience: Dec 04, 2022
Kelly Wilson
Kurzgesagt is all about helping

Kurzgesagt is all about helping, whether its about space, the human body and pretty much our everyday lives, Kurzgesagt has raised awareness in among us, making us realize what has become, what is now and how to do it.

5
Date of experience: Nov 24, 2022
Emma P.
Cute packaging and very nice items

Cute packaging and very nice items. I'm a bit disappointed the poster won't really light up as I thought it would. But the stuff I bought is hella cute and I really like them.

4
Date of experience: Nov 11, 2022
_PsycoZz29
Butiful website and merch!

Great YouTube channel! The site is pretty, well made, and reflects the hard work they put in to everything they do. Shipping is long, but remember, they only ship out of 2 warehouses (last time I checked) and it can take a while for things to be set in motion and for delivery services to take over. (Around 2 weeks for me, but worth it!)Merch is high quality too, nice material, vibrant colors, and cute little visual Easter eggs. Keep up the good work!

5
Date of experience: Nov 07, 2022

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Business Details

  • We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.See more

  • email support-eu@kurzgesagt.org
  • language https://shop-eu.kurzgesagt.org

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