Review Time
I placed an order at the end of October, in December I was sent a reshipment. Both were not delivered to Poland - I was told that they were lost. I was offered to resend but would have to pay for resend myself. My money was refunded but reduced by the cost of shippment, even though it was not my fault that it was not delivered. in addition there was no refund to the account that I provided in the e-mail, which again I lost on currency conversion... So I lost 70PLN (15euro) on this and I got nothing :)
I ordered a calendar on Kurzgesagt EU website on 17th Nov 2022. Today is the 27th Dec 2022 and I still have no news about it. The last update I got was on the 25 the Nov. In case anyone from Kurzgesagt would read this review, my order number is 256606.
This is so much disappointing. Items shipped after 10 days and delivery in two weeks, maybe....And it is over 50£ worth stuff paid extra for shipping...This company is a money maker who dont give remote s..t about customers. There is plenty of colourful junk cheaper and faster available than this "fancy" items.
Good products, if you ever receive them. I made an order back in October (19880198097001) that was supposed to arrive within a week, but a month later...nothing.I contacted their customer service which said they would deliver another (19880238396001), and that was sent a week later. It's not December 15th, 3 weeks after that was supposedly sent, and...nothing.Absolutely the worse experience I've had with paying 26,90 euros and getting nothing. It's sad cause the production value of their youtube videos is great, but their shop is, without a better word for it, garbage.
Bought a beautiful Earth hoodie and matching T-shirt in the online shop. This size XL appears to be suitable for tall, slim people. Great! The advice to take a size larger was correct. My son is very happy with the items. Ordered on December 9, delivered on December 21. The delivery time could be faster, as well as response to e-mail. If the customer service and delivery time were better, I would rate 5 stars. I have no experience with the return service, so I can't say anything about that yet.
Ordered some items on Dec. 4. It is now Dec.17, I cannot get any shipping confirmations from them. Any email I send says it takes 3-5 days for them to get back with me. UGH this is a gift for Christmas. It looks my grandson will have to do without. Looked like some nice educational items for sale. Horrible customer service. They take your money fast enough but must not have the supply to send out. That's why you can't get a response from these people. Very disappointing.
Shipment could not be delivered to packstation? It is my home address where I could recieve the shipment from last year.And the last straw why I will never shop there again: After two Months of waiting for the package I had to look for the delivery myself. Found out the they recieved the delivery back six weeks ago...
Great YouTube channel! The site is pretty, well made, and reflects the hard work they put in to everything they do. Shipping is long, but remember, they only ship out of 2 warehouses (last time I checked) and it can take a while for things to be set in motion and for delivery services to take over. (Around 2 weeks for me, but worth it!)Merch is high quality too, nice material, vibrant colors, and cute little visual Easter eggs. Keep up the good work!
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We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.See more
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