Review Time
I paid for the 2024 calendar with standard shipping december 10'th but never recieved it... After noticing the Kurzgesagt costumer service of this January 11'th, they attempted to resend this with standard shipping, yet the second package still didn't arrive.Instead of upgrading the shipment to contain track and trace, I got reimbursed the price of the calander but not the shipment (February 14'th)...I confirmed the address multiple times, so no error on my part... Hence I paid 8$ for absolutely nothing...
Never got what I ordered.I ordered 3 posters. The link they have me to follow my package was still at "On its way". But apparently when I started an investigation of where my package was, an attempt of delivery had already been made, but no one had said anything and furthermore, the package had not been left in any Access point where I could go get the package, but is was being returned to the US. When I called the mail companies for information, nobody knew about this package, they all sent me to other mailing companies. I sent a mail to the kurzgesagt shop to see if they could track the package but the only two options were a refunding of the order (minus the shipping price for the sending of the package and the return of it to the US!!!) or paying the shipment price again to try to resend it. Worst experience ever receiving a package. A complete disaster. The initial order was 66 USD and I only got 31 USD refunded. They are so beautiful but do not buy items in this shop.
I really like supporting Kurzgesagt, so I’ve bought a poster for my boyfriend who loves space. The poster was better quality than expected and the delivery was great and faster than mentioned on the website. I’ll definitely order again, because they have a lot of cool designs.
Delivery was a bit hit and miss. The Shop app they use to track deliveries didn't really track the order (at least not from my side) and the items just sort of randomly turned up and I was lucky enough to be in that day. One of the products seemed defective and a little bit of a dupe. I left a review more to inform other customers about the potential pitfall of the product alongside some very satisfied reviews of other products I'd received in the same order. A customer care agent called Ira reached out and was extremely prompt in his responses and very helpful, polite and informative. The resolution he provided was more than satisfactory and made me feel like a valued customer. That interaction alone made me confident enough to spend money with Kurzgesagt again.Not ideal, but if you run into issues and have customer care like that, anything can pretty much be fixed. The system they use may be a little wonky and broken, but employees like Ira work to rectify that and that does a great deal to rectify these things. 3 stars for Kurzgesagt, 5 stars for Ira, who also did nothing but praise the company and hope I shop with them again but maybe I am just a cynic so have to work on averages here and give the company overall 4 stars.
I’m from UK and I ordered 2 posters 11th July, it was dispatched on 13th July. It was suppose to arrive 2 weeks (or 4 weeks) which being the 27th but it arrived today which is 6 days earlier ❤️I understand there is still major delivery issues in the comments so it definitely varies where you live.
This store is a cheek. The goods are, after the 14 days after the order should arrive at me, broken in transit. DHL has sent it directly back without delivering it to me. Of course, they have not independently contacted me. Now that I complain about it, they demand freight charges from me again. For an order over 130 euros. Where I have already paid once freight charges. This is an absolute impudence and not ok.
We ordered 1 poster 16.12.2022 that never came.Now is 01.03, and we never got our poster, we got an email that it was shipped 20.12, and after that, nothing.Really disappointing..We love the videos and we wanted to support the channel, but now we just feel like we got scammed..
I see a lot of bad reviews here, which concern the shipping time. However, the whole thing is explained in great detail during the ordering process. And also in the order confirmation email and in the shipping confirmation email, the duration of shipping is explained very transparently.I am very satisfied with my Habit Journal. It was shipped in the specified time frame and arrived in the specified time frame. The journal itself is really beautifully designed and I really like the way it was made.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.See more
leedsrendersystems.co.uk
healthy-metal.com
minbie.com
m1legal.com
safesync.com
pettracer.co.uk
creatorstraining.com
bettervoice.com
mnoire.org
gracex.tech