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Dakotah was very helpful, as I ended up getting pregnant after I ordered my bridesmaid dress for my friend’s wedding. Worried about my sizing/fit of the dress, Dakotah explained all of my options and I was quickly able to resolve my sizing/fit worries. Highly recommend Revelry if you are looking to order dresses for your wedding online!
Dakotah was very helpful, as I ended up getting pregnant after I ordered my bridesmaid dress for my friend’s wedding. Worried about my sizing/fit of the dress, Dakotah explained all of my options and I was quickly able to resolve my sizing/fit worries. Highly recommend Revelry if you are looking to order dresses for your wedding online!
I cannot thank Revelry enough for their kindness and amazing customer service. After my bridesmaid dress was lost in a house fire, their team sent me a replacement dress free of charge, which meant more to me than I can put into words.The shipping was incredibly fast, and the customer service team was so kind. They truly went above and beyond during a very difficult time.Not only are their dresses beautiful and high quality, but their company genuinely cares about their customers. I will always recommend Revelry to anyone looking for bridesmaid dresses. Thank you again for your generosity and support.
First off, bridesmaid dresses are often not our choice so the price is already extremely unappealing but we dont have an option. Then, to have made to order dress that come in set sizes is absurd. Oh and not to mention how unforgiving satin material is so then you need shapewear. These dresses take months to make then we end up having to turn around and spend more money on rushed alterations. Charges and shipping are not transparent either. So all in, a dress you wear 1 time costs over $400 - I've seen wedding dresses for less. Spent the whole night constantly adjusting the dress and any drop of makeup, liquid, or sweat stains immediately. Every bridesmaid in my party seem to have similar issues. I will be doing every thing in my power to dissuade family, friends, and even strangers from using this company.
This dress was supposedly made to order and requested measurements be sent to them. We went by their specific directions of taking the measurements. When the dress was delivered it was way too small. The dress was obviously not made to order as it was made out of the country and had the tags inside. We called to ask for an exchange and they refused saying “made to order” dresses are not exchangeable. They had us take pictures of us measuring the dress and they came back saying it was made correctly and should fit. NO, it is too small to zip!!! They were extremely rude over the phone and refused to help. We decided to order a swatch of material from them and have the dress altered. I paid $36 for said swatch that we are still waiting for. They say it has been mailed. This was several weeks ago. The bride had a sample of the material we took to a tailor and $120.00 later the dress now fits. What started out as a $270.00 dress has turned in to an almost $400 dress that looks like it’s worth $20!
I ordered a made to order suit for my fiance for our wedding. As of the date of this review I have not received the suit. I'm writing based on my customer service experience and to give others a heads up. The suit was made to order but I later saw they added a ready to ship option with all of the same measurement options that I selected for my made to order suit. About a month after I ordered I thought I mistakenly thought I ordered the wrong waist size. I contacted customer service to see if I could pay a fee or do anything to correct my error. They just immediately wrote back with a flat no with no other suggestions other than to get shipped pants that were too small. I even said that the ready to ship (which was a new feature after I ordered) had all the same size selection options so my pants could be resold to another customer they claimed those are two different inventories and offered no other help. I finally realized I was looking at the wrong thing and that I had in fact ordered the correct size. I breathed a sigh of relief knowing this company would not have helped had I really made an error. I just think this is such a rigid way to do business. I was willing to pay to fix my mistake but they refused. I truly hope the suit works out once I get it but I know that they will not be of any help so any adjustments we need will be made with a local tailor.
I strongly recommend against using Revelry, solely because of their customer service. I ordered a groomsman suit from them 45-50 days out from my friend's wedding. They ask for the wedding date which I put in, and I ordered. The order continued to put the delivery date as after the wedding, so I reached out to customer service to see if I could ensure it arrives by the date I needed it. I offered to pay a fee for expediting this as it was my fault. I basically got stonewalled, just "Nope" from CS, no attempt to help, contact sales/ops, or do anything to help. This is very different than the experiences I've had from the Black Tux, who go out of their way to ensure delivery prior to a wedding date.Weddings are a personal service, and if you're going to offer wedding-related services, you need to have the customer service to back it up. Revelry does not. I accept fault for not ordering sooner, but someone who orders 45+ days out from a wedding should have some options, and the fact is, this stuff happens all the time.If you're considering Revelry for a groomsman suit: don't. Use the Black Tux.
I used their sizing guide and took my measurements. I ordered a dress based off that size. Well, it took 2 months for the dress to finally arrive and even though I lost inches and weight, the dress still didn’t zip up. After reaching out, they said they had nothing ready to ship in my requested size, color, and fabric. Their whole “made-to-order is non-refundable” shtick makes no sense when you’re still picking from their own sizing! If they had the dress tailored to my specific measurements, I could understand no refund for that, but not when you’re picking from sizing that doesn’t seem to comport with their own generalized measurements. After this wedding, I will definitely not purchase from them again.
Extremely poor customer service. The price of the dresses seem like a scam. No returns or exchanges - which is wild to have when you don’t have a storefront. Do not shop here!EDITED: My email was never replied to and I texted the phone number twice over 24+ hour period before receiving a response (during business hours). Ready-made dresses do not come in all sizes or colors, and are not an option to most consumers. Try on pricing with shipping is expensive and sizing is different with every dress style. I tried on 4 dresses all the same size and every single one fit differently.
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Revolutionizing wedding dress & bridesmaid dress shopping by making it fun & easy. Try on our gorgeous gowns in your size, at home, with your friends. Fashion-forward, body-friendly, obtainable, and easy.
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