Review Time
Not custom just expensive. But if they tell you it's "custom", they can charge you more, be slow on turnaround times, not allow you to return the dress, and upsell you on rush shipping because you're afraid your dress won't make it on time. Really wish the bride had checked this site before ordering from Revelry. The sizes run small so now I feel bad about myself ordering two sizes up for a dress I will absolutely never wear again. Talk about highway robbery.
LEAVING THIS REVIEW HERE BECAUSE REVELRY WON'T LET ME PUBLISH A REVIEW ON THEIR WEBSITE THAT IS ONLY 1 STAR (I HAVE TRIED 4 TIMES NOW, AND UPON GOOGLING DISCOVERED THAT THIS HAPPENS TO OTHER PEOPLE TOO). MY DRESS WAS DELIVERED TO THE WRONG ADDRESS BY FEDEX. I CALLED FEDEX TO FILE A CLAIM, AND THEY SAID THAT REVELRY HAS IT SET UP SO THAT ONLY REVELRY CAN FILE CLAIMS/WORK WITH FEDEX REGARDING DELIVERIES. SO I CALLED REVELRY AND TOLD THEM WHAT HAPPENED. THEY SAID THEY WOULD FILE A CLAIM, BUT THAT FEDEX WOULD LIKELY DENY IT AND I WOULDN'T KNOW THE OUTCOME FOR UP TO 60 DAYS. THEY SAID THEY WOULD NOT GIVE ME A REFUND OR SEND ME A NEW DRESS. I ALREADY THOUGHT IT WAS RIDICULOUS THAT I HAD TO PAY TO JUST TRY DRESSES ON, BUT NOW I'M OUT OVER $200 AND THEY DON'T SEEM TO CARE. I AM VERY DISAPPOINTED WITH THE CUSOTMER SERVICE. I WILL NOT BE PURCHASING ANYTHING FROM REVELRY AGAIN, AND THE BRIDE HAS ACTUALLY DECIDED NOT TO USE REVELRY ANYMORE DUE TO THIS INCIDENT.Reply to Revelry: I did speak to an agent and said that I cannot use a different style dress. One, because I paid for home try on of that specific style that I ordered, and more importantly, because the style I ordered is what the bride chose. She should not be expected to change her plans because of a delivery issue. I ordered a specific product and that is what I should get, or my money back. Regardless, she has decided to use a different company as it’s ridiculous for you to expect us to keep paying for dresses that aren’t delivered (her other bridesmaid had the same issue). Very disappointing customer service, and you should definitely update your algorithm so people can leave honest reviews on your page and aren’t forced to select more than one star when that wasn’t their experience.
Purchased a “ready to wear” bridal dress. It was on sale for 140 down from 195. I didn’t realize that sale items were not returnable. When the dress arrived, the style was very nice but it looked yellow - as if it had been in stock too long. I attempted to return in immediately but was told that was not possible as it was a sale item. I guess I will donate it to Goodwill.
Myself and another bridesmaid ordered dresses in May for a November Wedding. The maid of honor paid extra for try on service and never received her dress. Revelry stated they would be unable to make another dress in time for the wedding and asked us to reconsider the brides choice of color. I asked if my dress could be canceled due to their inability to make the dresses ordered. They said no and put my order on hold until after the wedding occurred. Still have not received my dress and the wedding is passed. We ended up ordering our dresses from Azazie and they worked perfectly. This company is a fraud and does not send the product that is purchased.There was only one credit card dispute that ended on 7/11/23 and you did not ship my dress until after the wedding occurred 11/6/23. Had you not lost the Maid of Honor's dress and stated it could not be made again, there would have been no need to ask for a cancellation, as we chose your company for the dresses. This has been a truly terrible experience that was completely due to your companies incompetencies to deliver 2 out of the 3 dresses ordered.
Order #: R951819I ordered this dress on 5/4/2023 and have not received the item or the tracking as of yet 7/19/2023. I tried to cancel my order since the company lost the maid of honors dress and cannot replace the item in time to reship. Due to this, we had to change companies, so that we can match. Revelry stated it cannot be cancelled or returned, but wished me well on the resell. I DO NOT HAVE AN ITEM TO RESELL. I have not received the item. I tried to dispute with my credit card, but was told I cannot dispute as it is a custom dress. This company does not provide custom dresses, as I chose my typical size out of the options given. I have reopened my dispute, as I never received a product from this company. They have also deleted my review under the flagging option, even though I have a valid order number.The dress is a size 12 that I chose from your option of sizes... not really made to order. This is a normal dress size that all stores carry. I do have an open dispute as well.
I don't know where to begin...This company has made me feel bad about myself from the start about ordering the wrong size in a maternity dress. The fact that it takes forever to actually receive a dress and no time AT ALL to make a return if the size is wrong is absolutely ridiculous! I have been unhappy with this company from the beginning. I'm not allowed to return the dress and get a refund, so I'm out over $250 after paying for expedited shipping and a rush on the dress which I will still not get in time for the wedding if alterations are needed. I'm sure they would be...Absolutely horrible!! Please avoid. You can shop Azazie for much better selection, timing and price with full refund on your dress.
The quoted delivery was 15 business days - it’s been over 20. The cost of all the shipping and duty tax is actually more than the dress itself. This better be one hell of a dress because right now it’s not worth the experience or the money. The bride was trying to keep costs under $200 and were over $400 each. That’s a lot of dough that could be better spent.
I was just a bridesmaid and 3 of us had the sequins and 3 had satin. I had the sequin and was overall happy with the fit and quality of my dress but one of the other girls had problems with her zipper (it wasn't the size it was the zipper) and all 3 of us with sequins had alot of areas the material underneath was showing (like on the neckline and the leg slit it it didn't line up right) Also be prepared for a trail of sequins everywhere. They are literally all over my house just from trying it on. I ordered 1 size larger than my normal size and only needed slight alterations. The 3 girls in satin had MAJOR problems. There were so many pulls in the dress and once they stood next to us in our sequins it went way down hill from there. They had snags and pulls everywhere so by the ceremony the dresses looked really bad! The satin also is not a forgiving material so unless you are tiny, its not an easy dress to pull off. I think the dresses looked nice overall when we first put them on but for these issues I would not recommend them or buy them again. I think the sequin dresses were better quality than the satin but I wouldn't recommend either one.
So I purchased a dress in October and the size chart is not right for the satin dress. I tried to send them a picture, and they said that the “material stretches”… it’s satin. The breast area was off too, and was off by 4 inches! They said that it is a smaller because of the cups they added… When I wrote a review on the knot they took it off. It’s very biased. I wish there was a zero, please don’t waste your time with this company. Very poor and definitely not made to order!
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