shoprevelry.com

3.5
3.5 Based on 86 reviews

Revolutionizing wedding dress & bridesmaid dress shopping by making it fun & easy. Try on our gorgeous gowns in your size, at home, with your friends. Fashion-forward, body-friendly, obtainable, and easy....

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Average Rating

3.5

/
5

86 Reviews

5 Star
59%
4 Star
2%
3 Star
1%
2 Star
2%
1 Star
35%

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Francine Fisher
My dress was not delivered

My dress was not delivered. When I called, they said there is nothing they can do as I didn't purchase protection. Funny it does not allow you to reply to your comment. And as I explained there was not enough time to order another dress which I made very clear, so I had to shop elsewhere. Your company still refused to do anything about it even after explaining that. Completely poor customer service and as I said before I will NEVER shop here again and will warn everyone.

1
Date of experience: Apr 17, 2024
Toby Price
Don’t use Revelry

I purchased the at home try on dress and it fit perfect so I purchased the dress in the same size and style. My dress came and the fit was completely different. The cup sizes were insanely larger so big that the dress caved in since my boobs could not fill out the cups. I couldn’t even fix the dress with alterations because they could not put smaller cups in they could only add more to fill in the space so it wouldn’t cave in. I did that and it still caved in. That shows you how big these cups were. I can’t believe they have an at home try on option that serves no purpose because the dress they actually send you isn’t the same fit. I’m so upset and have to have triple DDD cups on my sisters wedding day when I wear an A cup. Would never ever recommend this company since I didn’t get a full refund.

1
Date of experience: Apr 11, 2024
Bridesmaid dress arrived with a stain…

Bridesmaid dress arrived with a stain and messed up hem. They agreed, but would do nothing to replace with the same dress. Suggested I wash a satin gown to remove the stain....

1
Date of experience: Mar 01, 2024
Bella Carter
I ordered my bridesmaid dresses with…

I ordered my bridesmaid dresses with ease! I was able to find exactly what I was envisioning for the big day! One of my bridesmaids lives in another state, and revelry was so accommodating when ordering sample dresses and our final dresses!

5
Date of experience: Feb 14, 2024
Waverly Harris
They cannot handle inventory demand

Their packages are easily stolen because they ship the dresses in a boutique-looking pink box. Mine was stolen and their refund/replacement policy is trash. I begged for a replacement in time for my sisters wedding and they would not even work with me. I can’t even get a replacement in time or match anyone else and they could care less. They would not even let me talk to a manager. When I requested a refund through my credit card they would not even work with them to help me out. Their turnover rate for making a dress is awful (10-15 weeks) and they just cannot produce inventory at the rate weddings require. Never buy from them. If anything is wrong with the dress they will not be able to replace it in time.They could not replace my dress in 5 weeks. Not sure how you run a bridesmaid dress business where you are unable to plan for the inevitable. You pretend to care about women but clearly you only care about money.

1
Date of experience: Feb 09, 2024
Liam Cook
Don't Use Revelry for Bridesmaid Dresses

I was disappointed with my Revelry experience and attempted to leave a review on their website but it was never posted... so beware that they don't post negative reviews. A couple of things went wrong with my purchase. First, they sent my dress to the wrong address and it was very complicated trying to get it sent to me. Thankfully the person that received the dress shipped it back (already opened and crumpled up) or I wouldn't have had a dress for the wedding since it was made to order and couldn't be remade in 6 weeks. I wouldn't order anything from this company for a wedding unless it is 6 months ahead of time. I was also disappointed with the quality of my dress, the dress they sent me to try on was in black and I never received the color swatches that I ordered. The dress in black looked good but the sage colored dress did not look the same because you could see the whole outline of the pads in the chest. It seems very difficult to sell made to order dresses when you cannot try on the dress in the color you intend to order. I had to wear a shaw throughout the wedding to hide the top of the dress. My seamstress charged me extra because the dress was made uneven at the bottom and I had to rush the alterations due to the very late delivery. Overall, I have ordered bridesmaid dresses in this price range from companies that use much better quality materials and have backup dresses in case something goes wrong.

1
Date of experience: Nov 11, 2023
Eustace Carter
This company offers beautiful and…

This company offers beautiful and extravagant dresses, but unfortunately, their customer service is not up to par. Despite being a loyal customer for almost a year and purchasing several wedding dresses, when one of my dresses got stolen, they were unwilling to assist me with the matter. I would advise others to spend their money on a business that prioritizes customer service over profit.

1
Date of experience: Oct 10, 2023
Jemima B.
Horrible customer service

Ordered a bridesmaid dress for my best friends wedding. The fed ex company left my package outside my apartment building instead of leaving it inside. Someone now has either stolen it or it is lost. When I called to Revelry and asked for a refund or a new delivery they said they don’t handle lost or stolen items. HHOW RIDICULOUS?!? What kind of company doesn’t give refunds for stolen or lost items when it’s not the customers fault? Company is a total scam. Now not only am I out a dress I’m out over $200.

1
Date of experience: Sep 21, 2023
Karyn
Company hates its customers

I’ve spend thousands of dollars with them and they do not care one bit for their customers. I was about to place a large order for pj sets and prior to I had called in to make sure there were no promotions currently or upcoming I had been missing, they told me no that they were a new product so they wouldn’t have any promotions on them. Only to find out a week later that they ran a huge promotion on them that would have saved me $150. So they lied and I’m out hard earned money I could have easily saved. As a bride this is a huge discount needed as everyone knows how expensive weddings can be. When I contacted them asking them to apply it they declined saying they can’t apply a discount retroactively lol which is false. Don’t shop here they just want to bleed you dry and don’t care about anyone giving them business.

1
Date of experience: Sep 05, 2023
Osric H.
Blue hair bridesmaid

my bridesmaid dyed her hair blue 4 days before my wedding, so I had to take her out and replace her. I needed a new dress shipped overnight to make it in time. I ordered one dress in the wrong color and called to cancel. They immediately contacted the shipper and got it before it was sent out so I could be refunded and refunded me the same day. They were also keeping in touch with me through the texting option of their customer service about the correct dress getting to fedex to be sent to me! 12/10 customer service. They answered the phone right away when I called (which I feel like never happens anymore) and helped put my mind at ease that it would make it on time. Definitely saved my a** for my wedding day and I would use them all over again!!!

5
Date of experience: Jul 25, 2023

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Business Details

  • Revolutionizing wedding dress & bridesmaid dress shopping by making it fun & easy. Try on our gorgeous gowns in your size, at home, with your friends. Fashion-forward, body-friendly, obtainable, and easy.

  • email hello@shoprevelry.com
  • call 8567702165
  • language https://shoprevelry.com

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