Review Time
I was suckered into buying added stuff after I had already bought into the trial, and I thought the new price included the price to start the trial. Wrong. The app was annoying and essentially useless to me and I just want to figure out how to cancel before I am charged again. It’s not showing up in my AppStore subscription list, so I need another way. I guess making difficult is just another part of the scam. I should know better by now. I’m 72 and on a fixed income. I can’t afford stupid mistakes anymore.
Makes you go trough all the tedious questionnaires with mostly unnecessary questions like what do you identify as? I mean if i don't identify as anything how can you accurately know my macros? And at the end of this long long questionnaire they ask for your bank details and suck you into a contract. Sites that trick you into a questionnaire and then trick you into paying without telling you before hand? Wasting peoples time! Avoid!
0 if I could . It wouldn’t send me the code you need to cancel your subscription I’ve emailed them half a dozen times with no response. I have stopped automatic payments on PayPal so I hope that stops these thieves . Stay away - wish I’d read trust pilot before .
Wish I’d read more reviews! Signed up for 3 months but wanted to cancel on 2nd day when I realised the app was rubbish.. Tried to cancel my subscription through their app, says it will send a code to my email.. 10 times tried , no code . Don’t answer any of the emails I’ve sent… Absolute con and AVOID at all costs . The app itself is useless and didn’t monitor my fasting in real-time !! Now gotta find a way to stop any more payments.UPDATE: I tried to comment and ask a question on their fb page but moderators blocked me and Ive since discovered they’ve tried 2 x in the past few days to take more payments which weren’t even due as I had paid for a 3 month sign up only a week earlier.Yet my account says I need to upgrade to premium to see any details of my account!Had to inconvenience myself and freeze my credit card to stop the payments.
Do not even think about signing up with this company. They will do their utmost to keep your money although you have NOT received anything including an app. They give you a huge run around with what appears to be AI responses instead of a HUMAN, and there is NO phone number to call. Save your money. Don't get suckered by this company.
The Customer Service via, email is exceptional. When i was faced with an issue and sent my email i got a response immediately. I have not tried the program but like i said it is very easy to communicate your concerns and are never ignored. 5 stars for Simple.com - Happy Camper, Jeanne R
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