Review Time
They should go out of business and be held liable for all the additional charges made. They make it so difficult to cancel so as to collect at least one $79 charge at the end of your one-week trial. If you don't fight them effectively, they will charge you that every quarter. They are piggy-backing on another app with a similar name that has really good reviews. DO NOT ACCEPT A FREE TRIAL FROM THIS COMPANY!
For over a month I have been attempting to transfer my balance out of Simple to close my account. However, the transfer functionality on both their website and app are broken, so transfers aren't possible. In addition, they now claim my non-expired debit card is "retired" so I cannot use my debit card to remove funds from an ATM. I have sent 5 support messages with zero responses. Today I called customer service, and they suggested I use cash app (which requires a functioning debit card), venmo, or paypal to transfer funds because of a "bug" in their system. This isn't a bug, it's a catastrophic failure of a banking institution in allowing customers to access their funds. I've filed a complaint with the FDIC.They're closing and transferring accounts to BBVA, but this is wholly unacceptable and I can't imagine how many people are being impacted by this right now. Unconscionable.
Simple was an absolute fantastic experience for me. I got Simple about a year ago but they have been banking for much longer than that. It's shame that all good things must come to an end. This was a no stress bank with a great app that helped me manage my money and had a decent interest rate for savings. Thank you Simple, it was nice.
Ever since the new bank took over now they are starting to close out accounts. I just got a notice that they CLOSED out mine. They need to shut do the bank that took over because ever time u get money in your account they say it is insufficient funds.
A couple of days ago, I tried checking out at the store only to find the transaction wasn't going through. I tried pulling money from the ATM, transferring money, etc. I discovered a hold has been placed on my account and I have no suspicious activity whatsoever. I created a support ticket and still have not received a response 2 days later. Yesterday (about 20 hours after the hold was enacted), I finally got a live person on the phone. They told me I was ineligible for help. To be very clear, I am ineligible for help, I cannot access my money, I cannot transfer my money, customer service hangs up on me after saying I'm ineligible for help, and they've refused to tell my why I'm ineligible. This is illegal. Their contact says that anyone is free to contact them within their business hours (which I did contact within business hours). To not offer services you offer other individuals while stating that you offer those services is illegal.For context, my account has $3,500 in it. Fortunately, I was able to stall my other invoices from being paid. If I hadn't, I'd have over $7,500 locked.I have no pending charges except for my normal bills (a few subscriptions are automatic, that amount to less than $100/mo) and the rest of my bills I manually pay (like groceries and rent).I am unable to pay rent. I'm unable to pay for my dogs surgery. I'm unable to buy groceries. Basically, I lost that $3,500 with no explanation and no solution.Up until this point, I've never had a problem. In fact, any issue was almost solved within minutes. Customer service was never rude to me. I've had holds on my account before for new transactions but only that amount. These people put a hold on ALL of my money.
Do not bank with Simple.This bank is not a progressive bank, and it is not run by people that are serious about banking. They have roughly 300 employees, and do not have much of any customer support. Simple does not communicate with its customers, and as you can see from the reviews here, they seize money. Stay away from this bank.
I've been locked out of my account for a month now. I called a week ago and actually got ahold of someone. I explained my situation and he was very pleasent and updated all my information. Well it's now over a month and I am still locked out and I can't get ahold of anyone. I am always put on hold and it can go from 1-3hrs and still nobody picks up.
I have dealt with Simple for the last 9yrs up until this point in time customer service has always been spot on with really viable vehicles for dealing with your money now for some unknown reason they have taken a low course in everything wait times for speaking with someone are super long emails go unanswered and they are now holding your hard earned money way to long to be deposited Simple has become HARD
Believe the reviews. I had simple for two years and up until recent November 2020 they had excellent customer service.. Customer service is now non existent. The app now always crashes and the moble deposit NEVER work and has glitches.I rather trust my dog with my money at this point. They left me with no choice but to close my account.
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Simple is online banking with superhuman customer service and tools to help you easily budget and save, right inside your account.
