Review Time
⭐ 1 Star – Highly Unprofessional & Misleading ServiceAbsolutely terrible experience with Simply Trip. This company makes false promises and delivers the complete opposite.We booked a vehicle for Pune–Mahabaleshwar, but no vehicle was provided as committed. After constant follow-ups, they sent a Tempo Traveller only at 4 PM — ruining our entire day.The vehicle was in pathetic condition:* Falsely claimed as a 2024 model (it was clearly 10+ years old)* No pushback seats as promised* Dirty and poorly maintained* Extremely bad suspension — unsafe and uncomfortableThe worst part was their unethical behavior. Even though the agreed terms were 50% advance and balance at the end of the trip, they stopped the vehicle midway and threatened not to continue unless full payment was made immediately.This company operates through unreliable agents and has zero control over service quality. Customers end up being harassed and forced into unfair situations.Avoid Simply Trip at all costs. Completely unreliable, misleading, and unprofessional.
SCAM COMPANY! Terrible experience! DO NOT BOOK!Booked for Gurgaon Chandigarh route.Showed us pictures or Volvo and promised a Volvo in the booking. But gave a broken bus with hardly any space for luggage.- no curtains- no bottle/ cup holder- rude driver named Shailendra . Did not turn on A/c. Misbehaved with passengers.- driver did not know the road, and took wrong routes.- driver also was driving very rashly- filthy bus
Had a good experience overall. Driver was polite and didn’t create any issues the whole trip. He drove calmly, didn’t rush, and handled everything properly. Honestly, this made the whole journey smooth for us. Appreciate it. From the start itself, the driver was polite and didn’t show any attitude. He reached on time without calling again and again for directions or rushing us to come down quickly. Throughout the journey, he was patient and handled things smoothly, and even the way he communicated made the whole experience feel easy.
SimplyTrip was really help for our trip to khatusham the driver was hindu and really friendly the bus quality was exactly how they promised and there were no hidden charges we were happy with the sales agent Mr. Abhijeet he was really polite.Will use the services in the future as well.
Extremely Disappointing Experience – Misleading Service & Poor ProfessionalismI cannot recommend this service based on our recent trip from Delhi to Mussoorie. We faced several major issues that ruined the experience:Vehicle Downgrade: We paid for a premium category Tempo Traveller but were provided with a basic, modified version. It lacked the music system that was a mandatory precondition for our booking.Hidden Costs: While we were told there would be no charge up to 600km, this was conveniently left out of the confirmation letter, leading to unexpected charges of ₹26/km later.Unprofessional Staff: Our driver was extremely hot-headed and actually stopped the vehicle mid-trip, refusing to proceed until extra money was paid.Zero Accountability: After the booking was made, Mr. Yogesh stopped answering calls. Despite subsequent promises of a refund for the overcharges and a formal apology, we have received nothing.Verdict: Save yourself the stress and book elsewhere. The lack of transparency and poor "after-sales" service is unacceptable.
Very very disappointed with the services offered by Simply Trip. Considering that their charges were significantly higher than other smaller operators, their services were very sub-standard. We were informed that their buses are in prime shape and used for IPL teams and corporate events of organisations like Reliance and Adani and others, but after seeing the condition of the bus, it is highly doubtful. I had hired a 35 seater bus from Mumbai to Nashik and return. It was a pathetic bus. The shock absorbers were totally ineffective, the air conditioner made loud flapping noises (the driver said he had informed the operations team about it but so far it has not been fixed), and there was very little space in the baggage hold. We were promised had promised that the bus would have 3 baggage holds but this one had only one and it was insufficient for 35 passengers. As a result, we had to load the suitcases in the cabin and offload 4 passengers who had to come by Uber. All this was communicated to my account manager Mr. Samuel but he did not do anything other than say ‘I will talk to my customer support team and revert’. No revert came from him and infact he stopped answering my calls. When I called customer support, I was informed that he had not escalated the situation to them. I had requested him and the customer support team to change the bus for the return, but that did not happen. Infact, my guests found the bus so bad, that they decided to book private cars on their own for the return Two of my guests suffered back injury because of poor shock absorbers.Neither the account manager nor the customer support team provided an escalation matrix. Given my poor experience, I am unlikely to ever use the services of simply Trip again or to recommend it to anyone.
If I had a chance to give negative stars, probably that would be it. We hired Simplytrip for 2 days for our housewarming ceremony in Mumbai and they charged a bomb for it.1. The Driver (who seemed to be owner too), refused to come to station and put the traveller far away. He categorically asked only 16 people can sit in and one of our guests had to get down2. To make matters worse, he refused to put the luggage in his traveller and we had to book another 2 vehicles from porter to get the luggage to hotel3. Before reaching to our hotel, he said he need to fill the diesel (morning 10 AM) and asked us to give him payment, else he will not move. He simply refused to listen and started fighting with us. Only after having an intervention, he dropped us to hotel.4. The driver and the agency has no communication or any shared responsibilities. It is totally waste of money and face in front of our guests.Dont even go for them. All they do is take margins in the middle and leave the driver and customer to deal with each other.
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