Name: simyo.nl
Telephone: 08008007
Rating: 2.5

Syd Harris Guest

Disgusting illegal company

Disgusting illegal company. Stay far away from this company and stick to any other telecom. I got an €8 sim only plan with them but cancelled within 14 days, but they still charged me the same amount despite cancelling within the cooling period. Now they are suddenly telling me I need to pay €50 as "administrative costs have been added" as I have "not paid for the services" (I reversed the charges as it should have been refunded). They are threatening me to send it to a debt collector even. Absolutely illegal behaviour and breaching EU laws.

Date of experience: Dec 25, 2024

Tristan Brown Guest

1 year ago

Don't be fooled by their lower price

Don't be fooled by their lower price. They have zero customer service and randomly charge fees for services which are NOT included in the plan. Travel to Canada with a Canadian sim card? Expect a 65 euro fee for turning ON ur phone on a non-authorized carrier. Good luck contacting support....

Date of experience: Dec 19, 2024

Charlie Walker Guest

1 year ago

Still waiting to receive my activation e-mail.

After paying for the service, I'm still waiting for my eSIM activation email. I can't easily reach customer support or speak to anyone.

Date of experience: Dec 14, 2024

Reynold C. Guest

1 year ago

During the order

During the order, it was mentioned that PostNL would deliver the order, and after the order was completed, I was informed that it would be delivered by AMP. Really?????? I hate AMP, had the worst experience ever with them, and do not like them at all.

Date of experience: Dec 12, 2024

Reginald Kelly Guest

1 year ago

Simyo rejected order

I just tried to order an eSim and as soon as completed the purchase I recevied an email stating that Simyo had rejected my order because of a risk analysis. I gave all info required