Review Time
This company is a scam. They offer cheap monthly internet usage. When you are comfortable with using them. They wait until you run out of data and DO NOT INFORM YOUR WHEN YOU DATA PLAN IS FINISHED. THEY THEN CHARGE YOU A DISGUSTING AMOUNT OVER.My plan ran out for 2 days. They charged me €205!!!!!! They now offer the service to pay extra to be alerted when your plan is nearly over. 50 cent extra per month. So they know what they are doing and scamming people. The company is a joke
Monica from the Netherlands helped me perfectly. I am very glad with her service. Very knowlegdable. With KPN it took multiple calls and we didn't come further. I called with Monica from Simyo, and in 5 minutes she helped me with what I was looking for. Perfect!
I was charged the maximum data rate of 70€ for data I never used abroad (outside EU), at a rate of 5€ per MB. This was despite the device roaming being switched off, being on flight mode, and turned off during the flight. As soon as I turned my phone back on, I received an SMS from Simyo that I had reached my maximum “out of EU data usage” during the time of my flight, before I even landed! The customer service wasn’t helpful, and I’ve now filed a case for my legal insurance to handle. I believe Simyo’s eSim service is at fault here, since I didn’t have such problems with a physical sim from them, tele2 etc before.
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Simyo Support did help me with a lot of Patience and to her Best Ability. After we went thru the Simyo App --> SIMM then erase all (do this only on instructions of Customer Support!) and restarting the SmartPhone whereby in Airplane Mode on, Mert did upload the eSIM again. If you do see in the Menu above "Simyo" or "KPN" then it's all done! Also test the new eSIM by sending yourself a SMS or set up an WhatsApp Account for that Phone Number (meanwhile wait for the Code to confirm the WhatsApp Account!). Great Work Folks at Simyo over there!
Prepaid esim has been deactivated, apparently emails were sent which ended in spam while commercial emails were not.It does not make any sense to send emails instead of sms or both, it is like Simyo wants you to pay twice.Phone provider not using the phone services for key notifications is just a joke
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