Review Time
They are an absolute rip off. I got them, because they claim to have e-Sims with internet. It subsequently has minimal coverage in the Netherlands and high fees for internet.Their site is fully in Dutch and customer service is non-present, so it is very hard to cancel. If you do figure out how to cancel, which it took me several months, they still come with additional fees and threaten debt collection. Guess what, in this case they suddenly do have English services and respond to customer service emails. An absolute insult to the customer and stain on the reputation of Dutch telecom. Avoid at all costs and take legal action against them.
Blatant scam company！I paid 5 euros on their website to order an eSIM card, but they sent me an email refusing to create the eSIM, but they didn't refund my 5 euros, that's their trick of scamming!After you went to great lengths to get in touch with them and provide information to request a refund, they brazenly asked for your ID proof, is Simyo an operator or a police officer, or a 100% fraudster?
Recently, I had the problem of Simyo charging me 60.50€ within minutes of landing in Turkey. Of course, this wasn’t intended and the only way I could have avoided this was to turn off my roaming data before landing in Turkey. As you can imagine, when travelling within Europe, it might be difficult to remember to turn off roaming as you’re busy with all the airport stress already. I then did my research and realised I was charged l 5€/MB! My partner had the same issue with another provider, but he managed to get it waived no problem. I talked to a Simyo representative, Samantha, who was being condescending and displayed 0 empathy to my situation even though I explained that I did not receive the border message informing me of the rates. She insisted that I turned the option off but when I said I didn’t (I received border messages from other countries) she said and I quote, “Too bad you didn’t receive it this time but we sent it, be sure to turn off your data now to avoid further costs”. I was appalled as I’ve never received such messages from customer service from a professional company before. Could it be a translation issue? Even though she offered me a refund of 12.74€ out of the 60.50€, I would not recommend this service as refunding 12.74€ out of 60.50€ for unintended costs is not worth the hassle to bear such attitude from customer service. The plans are cheap but they find all sorts of additional ways to charge unwitting customers.
Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better, cheaper, and easier than all the other companies.
If I could give a lower score I would. Customer service is beyond a joke. In short, didn't see that anywhere there is a month termination period.And still trying to get money out of me months later.Takes them days to respond, then when you reply again, it takes days to respond, "who are you again, what was the question" you guessed it... again days to respond, talking to a new person each time.Strongly recommend to go elsewhere
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