Review Time
website doesn't work - item ordered was sent to my billing address not delivery address as I had specified. made purchase again as I though I was at fault but seems the same thing has happened. you need to sort this out as could certainly happen to someone else. now I have to travel to collect my purchases which obviously defeats the purpose of ordering online. managed to contact customer services but no apology given, just told I would have to pick the order up. would not use again. once I obtain the items I'll return for a full refund. wasted my time. Thanks for nothing Simon...
If I could give ‘0’ stars I would. Terrible customer service. First time I have used Skinforia. Wrong item delivered. No answer on contact telephone number - 5 voicemail messages left and 2 written communications via their contact link on their website, 2 tweets sent - no response to any of these and it’s now been 7 days since I received incorrect item. Currently stuck with a £31 wrong item and am without the item I wanted. I’m pretty appalled at the lack of urgency for someone to contact me and correct their mistake.Have now had to raise a dispute with my credit card company as literally no communication from these people.
Absolutely delighted with the eye cream that I purchased from Skinforia. The price was fantastic, the speed of delivery was great (even in spite of a Bank Holiday weekend) and the package even came with some free samples. I was kept well up to date with delivery timings and all items arrived as indicated. Many thanks!
Excellent customer service and delivery. Had a few problems putting my order through and received an email from customer service letting me know. They then advised they had received my order after sorting the problems and would send it out the next day. Items turned up 2-3 working days later with no issues. Great selection of products for the price!
Fantastic...thank you!I placed my order on Sunday and received it on Tuesday morning...delivery was free and my Elementary Herbology product arrived with a lovely Dr Dennis Gross sample.This was my first order from Skinforia, I would 100% recommend. Brilliant service.
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