Review Time
A terrible company to deal with. One particular customer service agent called Tom has proved to be surly, rude and actually dishonest. Their sky sevice failed early in August and was not available again until November, and yet they kept charging me for it.Their claim that payments for the service stopped at the time of failure is false, and I have the bank statements to prove it. I am also still waiting to be informed of a refund being made.
A terrible company to deal with. One particular customer service agent called Tom has proved to be surly, rude and actually dishonest. Their sky sevice failed early in August and was not available again until November, and yet they kept charging me for it.Their claim that payments for the service stopped at the time of failure is false, and I have the bank statements to prove it. I am also still waiting to be informed of a refund being made.
Whenever I have had a problem or a question I have always had a swift response and great help. It is important to me to have confidence in any business. I always appreciate any effort made and I have been helped at all stages of any problem I have had.
Whenever I have had a problem or a question I have always had a swift response and great help. It is important to me to have confidence in any business. I always appreciate any effort made and I have been helped at all stages of any problem I have had.
I have used both the SkyGo service with VPN and the VPN router subscriptions (which I am still using) - the services have both been very high quality and provided high speed connection to the UK network. The staff have been great on the odd occasion I have had an issue; they respond quickly and provide detailed instruction on what needs to be done to reconnect. This was the same for when I switched contracts, allowing me to keep the SkyGo service until the day my VPN router arrived in the mail. Really a great service and meaning I can escape German TV!
I have used both the SkyGo service with VPN and the VPN router subscriptions (which I am still using) - the services have both been very high quality and provided high speed connection to the UK network. The staff have been great on the odd occasion I have had an issue; they respond quickly and provide detailed instruction on what needs to be done to reconnect. This was the same for when I switched contracts, allowing me to keep the SkyGo service until the day my VPN router arrived in the mail. Really a great service and meaning I can escape German TV!
Stay away.I am so disgusted in the customer service of skycards.eu.I only subscribe to the service to watch my team one game a week. Three times in a short period the log in details i received stopped working and I missed the game.After sending mails every time never an apology or acknowledgement that they failed to provide a product i pay for.Today it happened again and I missed the game again, after a mail explaining the situation and asking for compensation the only reply i received was that it would be best to cancel my membership.Absolutely stunned at the awful customer service.Stay away from this company
Stay away.I am so disgusted in the customer service of skycards.eu.I only subscribe to the service to watch my team one game a week. Three times in a short period the log in details i received stopped working and I missed the game.After sending mails every time never an apology or acknowledgement that they failed to provide a product i pay for.Today it happened again and I missed the game again, after a mail explaining the situation and asking for compensation the only reply i received was that it would be best to cancel my membership.Absolutely stunned at the awful customer service.Stay away from this company
Terrible and they did theft by taking money out that was not allowed. So why did they take money out of my visa which was not authorized. What did they do for me nothing Still waiting for my money back they said they partially reimbursed me totally false. Told me if I send the equipment back I would get my money back and I asked for a guarantee on that but no answer. Beware they are linked to no sat limited. I got money taken off my visa the same month a few time.
Terrible and they did theft by taking money out that was not allowed. So why did they take money out of my visa which was not authorized. What did they do for me nothing Still waiting for my money back they said they partially reimbursed me totally false. Told me if I send the equipment back I would get my money back and I asked for a guarantee on that but no answer. Beware they are linked to no sat limited. I got money taken off my visa the same month a few time.
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Europe's leading supplier of Sky cards, Sky+ HD digiboxes, IPTV set-top boxes and accessories to watch Sky UK TV Abroad.. Orders shipped worldwide.
