Review Time
We have subscribed to the entertainment package plus HD which in total comes to £34Last month after lots of emails I managed to get them to take the £34 after they had tried to take £55 and then on a second occasion£45This month the payment should be £34But on checking my bank account £55 had been takenI emailed them and at this time the reply was we are looking into itWhy don’t the refund the £55 and take out the correct amount £34That is the way it should be doneWe will wait and seeMy advice is please watch how much the take out of your bank accountI have read the reply from skycards eu and I do not agree with there reply Firstly I told them I wanted the entertainment package at £34 but was put on the family package at a cost of £45 unbeknown to meAs for the £10 charge for late payment or declined credit card I totally disputed this but after several emails I have got no where. In future all clients should check how much this company takes from your account The only really good thing I find with this company is they do respond to your emailsIn my opinion this company is well aware that UK residents living abroad want sky tv and they certainly know how to charge. Be careful
We have subscribed to the entertainment package plus HD which in total comes to £34Last month after lots of emails I managed to get them to take the £34 after they had tried to take £55 and then on a second occasion£45This month the payment should be £34But on checking my bank account £55 had been takenI emailed them and at this time the reply was we are looking into itWhy don’t the refund the £55 and take out the correct amount £34That is the way it should be doneWe will wait and seeMy advice is please watch how much the take out of your bank accountI have read the reply from skycards eu and I do not agree with there reply Firstly I told them I wanted the entertainment package at £34 but was put on the family package at a cost of £45 unbeknown to meAs for the £10 charge for late payment or declined credit card I totally disputed this but after several emails I have got no where. In future all clients should check how much this company takes from your account The only really good thing I find with this company is they do respond to your emailsIn my opinion this company is well aware that UK residents living abroad want sky tv and they certainly know how to charge. Be careful
I have made several phone calls, sent several E-mails as I have had no BT channels for about six weeks although I am still paying for it. I spoke to Tom and he assured me BT would be back on within 48 hours, that was last Monday (sunday today). I have been give several reasons (excuses) for this and still no further forward. This is not the first time I have had problems like this with Skycards and to be honest, the service fron them is very,very poor
I have made several phone calls, sent several E-mails as I have had no BT channels for about six weeks although I am still paying for it. I spoke to Tom and he assured me BT would be back on within 48 hours, that was last Monday (sunday today). I have been give several reasons (excuses) for this and still no further forward. This is not the first time I have had problems like this with Skycards and to be honest, the service fron them is very,very poor
Terrible service and company...They get UK sky cards registered to UK addresses and then sell them to unsuspecting customers. When SKY UK find out about this misuse of their card they cancel it. Sky Cards EU then expect you to pay for another, even if you have only had the card for 2 months. Terrible company to do business with when something goes wrong as they just don't care and expect more money.They then hold you to ransom, as they have already taken their annual fee and the fee for the UK card that you have no control other other than through them, Mon - Fre 09.00 - 17.00 and only through email, as they only want to talk to you when if it is to buu something... Once you have paid they want very little to do with you.. Crap customer service...Don't use there are other companies out there...Having read your reply, I must agree someone can email you 24hrs a day, but if they want to call you other than to buy something it's tough luck. The response is please email.You now have 37% 1 star ratings, yet always blame the customer.If there is an issue with a credit card payment it is not always the fault of your customer, to then just state we are all bad debtors is an easy cope out until some calls you out on it.Improve your customer service and attitude to customers...37% 1 star ratings can't all be wrong about you..You write quite politely here, yet your direct emails to customers who have an issue are completely different...I will accept your advice and use another company with far better ratings...
Terrible service and company...They get UK sky cards registered to UK addresses and then sell them to unsuspecting customers. When SKY UK find out about this misuse of their card they cancel it. Sky Cards EU then expect you to pay for another, even if you have only had the card for 2 months. Terrible company to do business with when something goes wrong as they just don't care and expect more money.They then hold you to ransom, as they have already taken their annual fee and the fee for the UK card that you have no control other other than through them, Mon - Fre 09.00 - 17.00 and only through email, as they only want to talk to you when if it is to buu something... Once you have paid they want very little to do with you.. Crap customer service...Don't use there are other companies out there...Having read your reply, I must agree someone can email you 24hrs a day, but if they want to call you other than to buy something it's tough luck. The response is please email.You now have 37% 1 star ratings, yet always blame the customer.If there is an issue with a credit card payment it is not always the fault of your customer, to then just state we are all bad debtors is an easy cope out until some calls you out on it.Improve your customer service and attitude to customers...37% 1 star ratings can't all be wrong about you..You write quite politely here, yet your direct emails to customers who have an issue are completely different...I will accept your advice and use another company with far better ratings...
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Europe's leading supplier of Sky cards, Sky+ HD digiboxes, IPTV set-top boxes and accessories to watch Sky UK TV Abroad.. Orders shipped worldwide.
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