Review Time
I would like to inform perspective customers of my experience and leave it upon them to decide if it would be more advantageous to find a more suited company from which to acquire their SKY card.I originally received erroneous information regarding my satellite connection at the beginning of August,2019, and when I delved to get a clearer answer, I was ignored. Sadly, only after I used more forceful and harsh words did I get the following answer:'Your account has been cancelled. We will refund the last renewal fee. Please go elsewhere for your service.Thanks Tom.'After having written e-mail after e-mail, asking questions which went unanswered, was I FINALLY informed as to the actual problem of my Sky Card. I was offered another type of system and when I asked for a more thorough explanation, my questions were ignored, and my subscription cancelled. I was told that my refund had already been made BUT IT HAD NOT !!!!!! Trying to get my month's refund was a fiasco and I had to place many telephone calls in order to receive it as my e-mails went unanswered.I have read other reviews and found that I am not the only customer who they flippantly 'cancelled' and then seemed to intentionally ignore. I even requested an official written statement of this cancellation and refund and none was ever given. This company's ineptitude and lack of both professionalism and respect towards their subscribed customers has not only caused them to cancel my subscription and lose a customer but might cause future potentional customers to seek another business enterprise with whom to do business.I work with the United Nations and many of my fellow colleagues seek the Sky Card. I have given warning of Skycards.eu on our INTRANET site which connects all branches of international organizations throughout the world. The supervisor's name with whom I dealt is 'Tom'. I hope the company reviews his handling of customers. I have thought about writing this review for days. It is only AFTER I noticed my refund had been made (again, NO written statement received ALTHOUGH requested) that I now submit this. Quite honestly, I questioned this company's integrity. Unwillingly, I sadly had to write that I would forward all correspondence to my lawyer.In the end, however, I have found a more reputable company and it is actually MUCH cheaper than what I was paying monthly with Skycards.euI hope through writing this testimonial that future potential customers will be cautioned as to how this company deals with their customers when problems arise with their card ( or at least how they dealt with me) . I was a customer for two years and paid my subscription every first of each month.Some of the employees and at least one of their supervisors of this company forgot that without 'We Customers' THEY would be unemployed...I have the feeling that they really do not care, but possibly, THEIR bosses in higher management will.
I would like to inform perspective customers of my experience and leave it upon them to decide if it would be more advantageous to find a more suited company from which to acquire their SKY card.I originally received erroneous information regarding my satellite connection at the beginning of August,2019, and when I delved to get a clearer answer, I was ignored. Sadly, only after I used more forceful and harsh words did I get the following answer:'Your account has been cancelled. We will refund the last renewal fee. Please go elsewhere for your service.Thanks Tom.'After having written e-mail after e-mail, asking questions which went unanswered, was I FINALLY informed as to the actual problem of my Sky Card. I was offered another type of system and when I asked for a more thorough explanation, my questions were ignored, and my subscription cancelled. I was told that my refund had already been made BUT IT HAD NOT !!!!!! Trying to get my month's refund was a fiasco and I had to place many telephone calls in order to receive it as my e-mails went unanswered.I have read other reviews and found that I am not the only customer who they flippantly 'cancelled' and then seemed to intentionally ignore. I even requested an official written statement of this cancellation and refund and none was ever given. This company's ineptitude and lack of both professionalism and respect towards their subscribed customers has not only caused them to cancel my subscription and lose a customer but might cause future potentional customers to seek another business enterprise with whom to do business.I work with the United Nations and many of my fellow colleagues seek the Sky Card. I have given warning of Skycards.eu on our INTRANET site which connects all branches of international organizations throughout the world. The supervisor's name with whom I dealt is 'Tom'. I hope the company reviews his handling of customers. I have thought about writing this review for days. It is only AFTER I noticed my refund had been made (again, NO written statement received ALTHOUGH requested) that I now submit this. Quite honestly, I questioned this company's integrity. Unwillingly, I sadly had to write that I would forward all correspondence to my lawyer.In the end, however, I have found a more reputable company and it is actually MUCH cheaper than what I was paying monthly with Skycards.euI hope through writing this testimonial that future potential customers will be cautioned as to how this company deals with their customers when problems arise with their card ( or at least how they dealt with me) . I was a customer for two years and paid my subscription every first of each month.Some of the employees and at least one of their supervisors of this company forgot that without 'We Customers' THEY would be unemployed...I have the feeling that they really do not care, but possibly, THEIR bosses in higher management will.
I love this company, the guys here are incredibly friendly and helpful. I wanted a way to watch certain channels in Spain when at our property there but didn't want to sign up to a yearly contract, Josh went through all my options, explained how to set up the VPN router and get my vouchers, the customer service is second to none - other companies could learn a thing or two from these guys. I wholeheartedly recommend Skycards.eu - just wish I had known about them sooner! Good job guys!
I love this company, the guys here are incredibly friendly and helpful. I wanted a way to watch certain channels in Spain when at our property there but didn't want to sign up to a yearly contract, Josh went through all my options, explained how to set up the VPN router and get my vouchers, the customer service is second to none - other companies could learn a thing or two from these guys. I wholeheartedly recommend Skycards.eu - just wish I had known about them sooner! Good job guys!
Having tried IPTV on and off for a few years and been let down massively by some cowboy companies here in Spain I decided to go with Skycards.eu as I heard that the service was great from my neighbour. We tried Now TV as it would have been a cheaper and better option for us. For only 40 quid we had the box and router arrive the next day delivered by UPS. The difference between dodgy IPTV boxes and Now TV is amazing. Now TV has NO BUFFERING, all official Sky channels, full Freeview and we can also get Netflix and book Box Office like the Joshua fight. Now TV is the best quality streaming box and can't be compared to IPTV. Skycards have always helped when needed and when we initially had a few issues setting up Josh was polite and helped us along. Can't wait for the Cricket World Cup final this weekend!
Having tried IPTV on and off for a few years and been let down massively by some cowboy companies here in Spain I decided to go with Skycards.eu as I heard that the service was great from my neighbour. We tried Now TV as it would have been a cheaper and better option for us. For only 40 quid we had the box and router arrive the next day delivered by UPS. The difference between dodgy IPTV boxes and Now TV is amazing. Now TV has NO BUFFERING, all official Sky channels, full Freeview and we can also get Netflix and book Box Office like the Joshua fight. Now TV is the best quality streaming box and can't be compared to IPTV. Skycards have always helped when needed and when we initially had a few issues setting up Josh was polite and helped us along. Can't wait for the Cricket World Cup final this weekend!
My saga with SkyCards.eu began in August 2018 when I purchased a Sky+HD Satellite Digibox & Sky Card for 169.00 GBP. I quickly discovered the Sky box would not record programs on its hard drive and when it did, it would frequently record only part of the scheduled program. Online research revealed this was a common issue and one which in my case and many others, Sky had no interest in resolving and I stopped using the Sky HD satelite box. The Sky services were also not worth the money. In May 2019, I had issues with the VPN service used as part of the NowTV offering by Sky when without notice they increased their monthly charge by 20%. They also double charged me and would not offer a refund. I have since cancelled the service. My total experience with Sky customer service was that they were not interested if you remained a customer or not. I chose not.Regarding Skycards.eu reply to my review. Yes I contacted Sky support on 23/08/2018 about the Sky HD box and was given nothing more than standard pre-scripted responses, none of which addressed the many issues I had with this satellite box. I summed it all up at the time by saying the Sky+HD box and the service it supplied was extremely unreliable and could NOT be relied upon to make recordings. This makes the Sky+HD box unfit for purpose and worthless to me. If Sky would like the box back for a refund, I still have it, only used for a couple of days, still good as new.Follow up contact with Sky support over the past couple of days (Jul 11-12, 2019) has resulted in no further progress or resolution.They continue to refuse to accept any evidence that the box is faulty or that the box has a long history of the same problems being reported online as far back as 2011. They have also ignored requests for a returns number that would enable me to return the box under it's 12 month warranty. They keep insisting they will only accept evidence/proof of faults submitted in a report from a local satelite installer, when I am in fact way more qualified than an installer. I have a BSc Eng. degree in electronics and have been a qualified design engineer with over 35 years experience in TV, Cable & Satelite systems, Internet & Telephony service provision, installer training, customer service support, product testing and network diagnostics. If Sky support won't accept the results of my product tests (which they won't) then no other customer will every get Sky to accept anything the customer reports. If I could give less than 1 star for Skycards.eu I would. My advice is avoid them like the plague.
My saga with SkyCards.eu began in August 2018 when I purchased a Sky+HD Satellite Digibox & Sky Card for 169.00 GBP. I quickly discovered the Sky box would not record programs on its hard drive and when it did, it would frequently record only part of the scheduled program. Online research revealed this was a common issue and one which in my case and many others, Sky had no interest in resolving and I stopped using the Sky HD satelite box. The Sky services were also not worth the money. In May 2019, I had issues with the VPN service used as part of the NowTV offering by Sky when without notice they increased their monthly charge by 20%. They also double charged me and would not offer a refund. I have since cancelled the service. My total experience with Sky customer service was that they were not interested if you remained a customer or not. I chose not.Regarding Skycards.eu reply to my review. Yes I contacted Sky support on 23/08/2018 about the Sky HD box and was given nothing more than standard pre-scripted responses, none of which addressed the many issues I had with this satellite box. I summed it all up at the time by saying the Sky+HD box and the service it supplied was extremely unreliable and could NOT be relied upon to make recordings. This makes the Sky+HD box unfit for purpose and worthless to me. If Sky would like the box back for a refund, I still have it, only used for a couple of days, still good as new.Follow up contact with Sky support over the past couple of days (Jul 11-12, 2019) has resulted in no further progress or resolution.They continue to refuse to accept any evidence that the box is faulty or that the box has a long history of the same problems being reported online as far back as 2011. They have also ignored requests for a returns number that would enable me to return the box under it's 12 month warranty. They keep insisting they will only accept evidence/proof of faults submitted in a report from a local satelite installer, when I am in fact way more qualified than an installer. I have a BSc Eng. degree in electronics and have been a qualified design engineer with over 35 years experience in TV, Cable & Satelite systems, Internet & Telephony service provision, installer training, customer service support, product testing and network diagnostics. If Sky support won't accept the results of my product tests (which they won't) then no other customer will every get Sky to accept anything the customer reports. If I could give less than 1 star for Skycards.eu I would. My advice is avoid them like the plague.
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Europe's leading supplier of Sky cards, Sky+ HD digiboxes, IPTV set-top boxes and accessories to watch Sky UK TV Abroad.. Orders shipped worldwide.
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