Review Time
Called due to received email on details that needed clarification. Considering I had done that prior, wanted to have it checked out in case of any phishing or user error from my side. Got connected quickly and Luke supported amazingly, clarified and checked everything. Ensured that all my enquiries were answered to the best extent (considering I called from overseas, might as well utilize the Customer Support to clarify smaller details). Amazing representative, helpful and positive outcome! Thank you!
Called due to received email on details that needed clarification. Considering I had done that prior, wanted to have it checked out in case of any phishing or user error from my side. Got connected quickly and Luke supported amazingly, clarified and checked everything. Ensured that all my enquiries were answered to the best extent (considering I called from overseas, might as well utilize the Customer Support to clarify smaller details). Amazing representative, helpful and positive outcome! Thank you!
Impossible to speak to anyone and the virtual advisor was so incredibly rude and unhelpful. She cut the chat without warning despite not helping solve the issues. No accountability with the staff. Used to be a great team and always someone to speak to. Now a dismal service. Shame students education is impacted.
Impossible to speak to anyone and the virtual advisor was so incredibly rude and unhelpful. She cut the chat without warning despite not helping solve the issues. No accountability with the staff. Used to be a great team and always someone to speak to. Now a dismal service. Shame students education is impacted.
Can't even get started - the login details (reference number and password) they sent me don't work. And then I receive an email from them about someone else's child, asking for details, along with details of someone else's income! I can't even log on, and it's already gone badly wrong. Astonished
Can't even get started - the login details (reference number and password) they sent me don't work. And then I receive an email from them about someone else's child, asking for details, along with details of someone else's income! I can't even log on, and it's already gone badly wrong. Astonished
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
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