slc.co.uk

1.3
1.3 Based on 281 reviews

Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education....

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Average Rating

1.3

/
5

281 Reviews

5 Star
6%
4 Star
1%
3 Star
0%
2 Star
2%
1 Star
90%

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Review Time

Winnie Butler
Amazing support

Called due to received email on details that needed clarification. Considering I had done that prior, wanted to have it checked out in case of any phishing or user error from my side. Got connected quickly and Luke supported amazingly, clarified and checked everything. Ensured that all my enquiries were answered to the best extent (considering I called from overseas, might as well utilize the Customer Support to clarify smaller details). Amazing representative, helpful and positive outcome! Thank you!

5
Date of experience: Jun 05, 2025
Clarissa Scott
Amazing support

Called due to received email on details that needed clarification. Considering I had done that prior, wanted to have it checked out in case of any phishing or user error from my side. Got connected quickly and Luke supported amazingly, clarified and checked everything. Ensured that all my enquiries were answered to the best extent (considering I called from overseas, might as well utilize the Customer Support to clarify smaller details). Amazing representative, helpful and positive outcome! Thank you!

5
Date of experience: Jun 05, 2025
Dennis Taylor
Awful customer service

Tried to contact SLC multiple times to discuss an issue that isn't straight forward and every time I get a recorded message saying there's no need to speak to them. Customer service is appalling.

1
Date of experience: Jun 03, 2025
Finn Hughes
Awful customer service

Tried to contact SLC multiple times to discuss an issue that isn't straight forward and every time I get a recorded message saying there's no need to speak to them. Customer service is appalling.

1
Date of experience: Jun 03, 2025
Alison Adams
Impossible to speak to anyone and the…

Impossible to speak to anyone and the virtual advisor was so incredibly rude and unhelpful. She cut the chat without warning despite not helping solve the issues. No accountability with the staff. Used to be a great team and always someone to speak to. Now a dismal service. Shame students education is impacted.

1
Date of experience: May 20, 2025
Impossible to speak to anyone and the…

Impossible to speak to anyone and the virtual advisor was so incredibly rude and unhelpful. She cut the chat without warning despite not helping solve the issues. No accountability with the staff. Used to be a great team and always someone to speak to. Now a dismal service. Shame students education is impacted.

1
Date of experience: May 20, 2025
Tigerlily W.
Can't even get started

Can't even get started - the login details (reference number and password) they sent me don't work. And then I receive an email from them about someone else's child, asking for details, along with details of someone else's income! I can't even log on, and it's already gone badly wrong. Astonished

1
Date of experience: May 16, 2025
Maura Foster
Can't even get started

Can't even get started - the login details (reference number and password) they sent me don't work. And then I receive an email from them about someone else's child, asking for details, along with details of someone else's income! I can't even log on, and it's already gone badly wrong. Astonished

1
Date of experience: May 16, 2025
Burton
As bad as it can get

As bad as it can get. The person on the phone also refused to let me speak with a manager. Absolutely not fit for purpose.

1
Date of experience: May 05, 2025
As bad as it can get

As bad as it can get. The person on the phone also refused to let me speak with a manager. Absolutely not fit for purpose.

1
Date of experience: May 05, 2025

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Business Details

  • Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.

  • language https://www.slc.co.uk

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