Review Time
It’s often important to get a written record of an enquiry/response when dealing with loans, so it’s common to choose email or live chat. SLC refuse to give out an email address or have a live chat and instead force you to contact them via social media. They say to contact them Facebook or X. Or by post? Ridiculous options for when you just have a simple enquiry to make but want to get an answer securely in writing. They are then very unhelpful and say they can’t help you on social media, presumably because it’s not secure. I didn’t want to contact them on social media in the first place. Awful customer service as many others are saying. They need to get secure email address or a live chat service (not a robot though) like other companies manage to do when helping customers with their enquiries.
It’s often important to get a written record of an enquiry/response when dealing with loans, so it’s common to choose email or live chat. SLC refuse to give out an email address or have a live chat and instead force you to contact them via social media. They say to contact them Facebook or X. Or by post? Ridiculous options for when you just have a simple enquiry to make but want to get an answer securely in writing. They are then very unhelpful and say they can’t help you on social media, presumably because it’s not secure. I didn’t want to contact them on social media in the first place. Awful customer service as many others are saying. They need to get secure email address or a live chat service (not a robot though) like other companies manage to do when helping customers with their enquiries.
I have spent nearly two years fighting the Student Loans Company just to access the Disabled Students’ Allowance support I was legally entitled to. Their handling of my application has been an absolute disgrace full of contradictions, delays, misinformation, and systemic failure.I was approved and then denied multiple times, sent in circles, forced to resubmit the same evidence repeatedly, and ignored when I raised concerns. They even arranged and completed a needs assessment, only to later claim it was a “mistake.” The entire experience has left me exhausted, distressed, and academically impacted. I’ve failed assessments because I didn’t have the tools or support I was assessed for.An Independent Assessor has now confirmed that the SLC were wrong to deny me DSA (the first time despite being married to a UK national) and that they misapplied the law. Their own official found that their communication was “muddled and incorrect” and that they made “fundamental errors” in my case. Still, I’m left to deal with the consequences of their actions, including lost academic time, mental health struggles, and financial hardship. Disabled students deserve better than this. If you’re vulnerable or need support, beware this system is not designed to protect you, and getting help from the SLC may break you before it supports you.
I have spent nearly two years fighting the Student Loans Company just to access the Disabled Students’ Allowance support I was legally entitled to. Their handling of my application has been an absolute disgrace full of contradictions, delays, misinformation, and systemic failure.I was approved and then denied multiple times, sent in circles, forced to resubmit the same evidence repeatedly, and ignored when I raised concerns. They even arranged and completed a needs assessment, only to later claim it was a “mistake.” The entire experience has left me exhausted, distressed, and academically impacted. I’ve failed assessments because I didn’t have the tools or support I was assessed for.An Independent Assessor has now confirmed that the SLC were wrong to deny me DSA (the first time despite being married to a UK national) and that they misapplied the law. Their own official found that their communication was “muddled and incorrect” and that they made “fundamental errors” in my case. Still, I’m left to deal with the consequences of their actions, including lost academic time, mental health struggles, and financial hardship. Disabled students deserve better than this. If you’re vulnerable or need support, beware this system is not designed to protect you, and getting help from the SLC may break you before it supports you.
I was made redundant last year and so I was paid 3 months in 1 go although I was out of work for 3 months so effectively I didn’t gain any moneyBut the student loan company said I am not eligible for a refund as they only count salary as monthly and not annually like every normal company.I phoned up and asked if I am eligible for a refund and the lady hung up on me. Seems like they transferred the system and hung up on me
I was made redundant last year and so I was paid 3 months in 1 go although I was out of work for 3 months so effectively I didn’t gain any moneyBut the student loan company said I am not eligible for a refund as they only count salary as monthly and not annually like every normal company.I phoned up and asked if I am eligible for a refund and the lady hung up on me. Seems like they transferred the system and hung up on me
I’ve had issues with my daughter’s maintenance loan every year of her degree, and now the offer for her final year is wrong too. This means I have to fight with them for the third time. Most of the call centre agents are unhelpful, and I’ve spent a total of 9 hours on hold over multiple calls, only to be cut off several times. It’s absolutely disgraceful, but we have no choice but to rely on them. Does anyone at SLC actually read these consistently negative reviews?
I’ve had issues with my daughter’s maintenance loan every year of her degree, and now the offer for her final year is wrong too. This means I have to fight with them for the third time. Most of the call centre agents are unhelpful, and I’ve spent a total of 9 hours on hold over multiple calls, only to be cut off several times. It’s absolutely disgraceful, but we have no choice but to rely on them. Does anyone at SLC actually read these consistently negative reviews?
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
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