Review Time
I'd give zero if I could, don't seem to care that they may have a data breach. Complete brick wall when you attempt to escalate an issue. Unhelpful staff who seem to find it funny to keep you hanging on the phone as long as possible. Managers that hide behind the call handlers.
I'd give zero if I could, don't seem to care that they may have a data breach. Complete brick wall when you attempt to escalate an issue. Unhelpful staff who seem to find it funny to keep you hanging on the phone as long as possible. Managers that hide behind the call handlers.
If I could give a 0 I would!! for approximately 9 years I have been fighting with students loan company regarding a law degree that I applied for and became seriously ill a week later, I called the college that is now non existent who informed me they would cancel everything and inform the student loan company since I was in hospital, a few years later I received a letter stating I owed over 5 thousand, I have spent several months and years on the phone to these idiots to sort this out. They said for me to get in touch with the college, (I had already told them that it was now non existent!) So now I am yet again going back and forth to rectify this! I did go to see citizens advice who said that this is the responsibility of the student loan company since it was a five year course and they kept paying the said college without any written or verbal communication with myself!! I am now expecting a private pension and the pension company said HMRC would take this money out of my pot!!! for a course I did not attend, for books I did not receive, for a degree I never got!!!
I was appalled by this company. I was pestered by email and text and when I phoned up, I couldn't even work out how much the sum of money was that I apparently owed. Two people hung the phone up on me. Their attitude was one of disregard. I would never touch this company again. This is once again proof in a cost of living crisis, how one company treats people is disgusting.
I was appalled by this company. I was pestered by email and text and when I phoned up, I couldn't even work out how much the sum of money was that I apparently owed. Two people hung the phone up on me. Their attitude was one of disregard. I would never touch this company again. This is once again proof in a cost of living crisis, how one company treats people is disgusting.
If I could give a 0 I would!! for approximately 9 years I have been fighting with students loan company regarding a law degree that I applied for and became seriously ill a week later, I called the college that is now non existent who informed me they would cancel everything and inform the student loan company since I was in hospital, a few years later I received a letter stating I owed over 5 thousand, I have spent several months and years on the phone to these idiots to sort this out. They said for me to get in touch with the college, (I had already told them that it was now non existent!) So now I am yet again going back and forth to rectify this! I did go to see citizens advice who said that this is the responsibility of the student loan company since it was a five year course and they kept paying the said college without any written or verbal communication with myself!! I am now expecting a private pension and the pension company said HMRC would take this money out of my pot!!! for a course I did not attend, for books I did not receive, for a degree I never got!!!
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
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