Review Time
They write to anybody about the former student when the ex student is already on their computer paying monthly! I am going to write to them to ask them to stop contacting one of my daughter's referees who is not responsible for her.
They write to anybody about the former student when the ex student is already on their computer paying monthly! I am going to write to them to ask them to stop contacting one of my daughter's referees who is not responsible for her.
I have two loans (one postgrad) and I started paying my postgrad back as soon as I left my course, nearly a year ago. I have moved jobs and now earn above the threshold for both loans. The HMRC were very organised and sorted both my tax code and SLC payments automatically and I have been paying back both loans for two months at nearly £100/month for both - this is all fair enough.However, I have suddenly started to receive letters and emails saying I need to start paying the loans back. Talk about angst inducing. The reason it worries me so much is that when I started paying back they demanded a lump sum payment due to me finishing my postgrad early (mastered out of a PhD). I actually didn’t finish sufficiently early to trigger this as I was writing up my thesis even though I was no longer actively researching. They wanted thousands up-front. Sorting this was a nightmare at a horrible time in my life and no one knew what they were doing. The phone calls ended with me knowing nothing and eventually I received a statement that looked about right some weeks later with no explanation or reassurance.They will try it on if they can get away with it, so please do question them if something seems wrong. It might just be incompetence but whatever it is, it caused and is causing me, a repaying customer, worry that I do not need.
I have two loans (one postgrad) and I started paying my postgrad back as soon as I left my course, nearly a year ago. I have moved jobs and now earn above the threshold for both loans. The HMRC were very organised and sorted both my tax code and SLC payments automatically and I have been paying back both loans for two months at nearly £100/month for both - this is all fair enough.However, I have suddenly started to receive letters and emails saying I need to start paying the loans back. Talk about angst inducing. The reason it worries me so much is that when I started paying back they demanded a lump sum payment due to me finishing my postgrad early (mastered out of a PhD). I actually didn’t finish sufficiently early to trigger this as I was writing up my thesis even though I was no longer actively researching. They wanted thousands up-front. Sorting this was a nightmare at a horrible time in my life and no one knew what they were doing. The phone calls ended with me knowing nothing and eventually I received a statement that looked about right some weeks later with no explanation or reassurance.They will try it on if they can get away with it, so please do question them if something seems wrong. It might just be incompetence but whatever it is, it caused and is causing me, a repaying customer, worry that I do not need.
Student Loans bodged my repayment figure and added £2000 to converted wage from euros. It was painful to get in touch with them. No email, and they won't pick up the phone. I got them on Twitter in the end, only for them to blatanly ignore me and every major banks FX calculator. In the end I was forced to pay, as overseas recipients can face debt collectors and harsh penalties. How is this even allowed? Why can't the government reform this ridiculous system and actually bring in an annual repayment system for overseas students? Bring in a graduate tax for God sake.
Student Loans bodged my repayment figure and added £2000 to converted wage from euros. It was painful to get in touch with them. No email, and they won't pick up the phone. I got them on Twitter in the end, only for them to blatanly ignore me and every major banks FX calculator. In the end I was forced to pay, as overseas recipients can face debt collectors and harsh penalties. How is this even allowed? Why can't the government reform this ridiculous system and actually bring in an annual repayment system for overseas students? Bring in a graduate tax for God sake.
Absolutely impossible to communicate with. I was away travelling (and not working) for a number of months, during which time SLC sent me multiple letters demanding information and threatening increased interest rates on my account. I had followed all their processes to inform them I was away and not working. If I'm out the country, how am I supposed to respond to letters being delivered to a UK address? In the end I had to reach out to them on a facebook message, send multiple bank statements across 4 different accounts (including credit cards which aren't anything to do with my student loan) to convince them I'm not being paid. Upon my return, I updated the necessary details and repayments were being taken from my pay, but they still send letters saying I owe money, despite being on track with repayments. Loan sharks are easier to deal with! At least they'd have an email address.... Makes me wish I'd never bothered
Absolutely impossible to communicate with. I was away travelling (and not working) for a number of months, during which time SLC sent me multiple letters demanding information and threatening increased interest rates on my account. I had followed all their processes to inform them I was away and not working. If I'm out the country, how am I supposed to respond to letters being delivered to a UK address? In the end I had to reach out to them on a facebook message, send multiple bank statements across 4 different accounts (including credit cards which aren't anything to do with my student loan) to convince them I'm not being paid. Upon my return, I updated the necessary details and repayments were being taken from my pay, but they still send letters saying I owe money, despite being on track with repayments. Loan sharks are easier to deal with! At least they'd have an email address.... Makes me wish I'd never bothered
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
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