slc.co.uk

1.3
1.3 Based on 281 reviews

Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

281 Reviews

5 Star
6%
4 Star
1%
3 Star
0%
2 Star
2%
1 Star
90%

Filtered Reviews

Filter Reviews

Review Time

Lucia Anderson
Poorly run and incompetent company

They write to anybody about the former student when the ex student is already on their computer paying monthly! I am going to write to them to ask them to stop contacting one of my daughter's referees who is not responsible for her.

1
Date of experience: Dec 21, 2024
Romilda Price
Poorly run and incompetent company

They write to anybody about the former student when the ex student is already on their computer paying monthly! I am going to write to them to ask them to stop contacting one of my daughter's referees who is not responsible for her.

1
Date of experience: Dec 21, 2024
Tom40267
Irresponsible and disorganised

I have two loans (one postgrad) and I started paying my postgrad back as soon as I left my course, nearly a year ago. I have moved jobs and now earn above the threshold for both loans. The HMRC were very organised and sorted both my tax code and SLC payments automatically and I have been paying back both loans for two months at nearly £100/month for both - this is all fair enough.However, I have suddenly started to receive letters and emails saying I need to start paying the loans back. Talk about angst inducing. The reason it worries me so much is that when I started paying back they demanded a lump sum payment due to me finishing my postgrad early (mastered out of a PhD). I actually didn’t finish sufficiently early to trigger this as I was writing up my thesis even though I was no longer actively researching. They wanted thousands up-front. Sorting this was a nightmare at a horrible time in my life and no one knew what they were doing. The phone calls ended with me knowing nothing and eventually I received a statement that looked about right some weeks later with no explanation or reassurance.They will try it on if they can get away with it, so please do question them if something seems wrong. It might just be incompetence but whatever it is, it caused and is causing me, a repaying customer, worry that I do not need.

1
Date of experience: Dec 19, 2024
Walter R.
Irresponsible and disorganised

I have two loans (one postgrad) and I started paying my postgrad back as soon as I left my course, nearly a year ago. I have moved jobs and now earn above the threshold for both loans. The HMRC were very organised and sorted both my tax code and SLC payments automatically and I have been paying back both loans for two months at nearly £100/month for both - this is all fair enough.However, I have suddenly started to receive letters and emails saying I need to start paying the loans back. Talk about angst inducing. The reason it worries me so much is that when I started paying back they demanded a lump sum payment due to me finishing my postgrad early (mastered out of a PhD). I actually didn’t finish sufficiently early to trigger this as I was writing up my thesis even though I was no longer actively researching. They wanted thousands up-front. Sorting this was a nightmare at a horrible time in my life and no one knew what they were doing. The phone calls ended with me knowing nothing and eventually I received a statement that looked about right some weeks later with no explanation or reassurance.They will try it on if they can get away with it, so please do question them if something seems wrong. It might just be incompetence but whatever it is, it caused and is causing me, a repaying customer, worry that I do not need.

1
Date of experience: Dec 19, 2024
Incompetent Robbers

Student Loans bodged my repayment figure and added £2000 to converted wage from euros. It was painful to get in touch with them. No email, and they won't pick up the phone. I got them on Twitter in the end, only for them to blatanly ignore me and every major banks FX calculator. In the end I was forced to pay, as overseas recipients can face debt collectors and harsh penalties. How is this even allowed? Why can't the government reform this ridiculous system and actually bring in an annual repayment system for overseas students? Bring in a graduate tax for God sake.

1
Date of experience: Dec 10, 2024
mateus_lima13
Incompetent Robbers

Student Loans bodged my repayment figure and added £2000 to converted wage from euros. It was painful to get in touch with them. No email, and they won't pick up the phone. I got them on Twitter in the end, only for them to blatanly ignore me and every major banks FX calculator. In the end I was forced to pay, as overseas recipients can face debt collectors and harsh penalties. How is this even allowed? Why can't the government reform this ridiculous system and actually bring in an annual repayment system for overseas students? Bring in a graduate tax for God sake.

1
Date of experience: Dec 10, 2024
Winnie Ross
Save yourself time avoid

Save yourself time avoid, they don't have an ounce of common sense

1
Date of experience: Dec 04, 2024
Mitchell Anderson
Save yourself time avoid

Save yourself time avoid, they don't have an ounce of common sense

1
Date of experience: Dec 04, 2024
Roberta Reed
Absolutely impossible to deal with

Absolutely impossible to communicate with. I was away travelling (and not working) for a number of months, during which time SLC sent me multiple letters demanding information and threatening increased interest rates on my account. I had followed all their processes to inform them I was away and not working. If I'm out the country, how am I supposed to respond to letters being delivered to a UK address? In the end I had to reach out to them on a facebook message, send multiple bank statements across 4 different accounts (including credit cards which aren't anything to do with my student loan) to convince them I'm not being paid. Upon my return, I updated the necessary details and repayments were being taken from my pay, but they still send letters saying I owe money, despite being on track with repayments. Loan sharks are easier to deal with! At least they'd have an email address.... Makes me wish I'd never bothered

1
Date of experience: Nov 27, 2024
Absolutely impossible to deal with

Absolutely impossible to communicate with. I was away travelling (and not working) for a number of months, during which time SLC sent me multiple letters demanding information and threatening increased interest rates on my account. I had followed all their processes to inform them I was away and not working. If I'm out the country, how am I supposed to respond to letters being delivered to a UK address? In the end I had to reach out to them on a facebook message, send multiple bank statements across 4 different accounts (including credit cards which aren't anything to do with my student loan) to convince them I'm not being paid. Upon my return, I updated the necessary details and repayments were being taken from my pay, but they still send letters saying I owe money, despite being on track with repayments. Loan sharks are easier to deal with! At least they'd have an email address.... Makes me wish I'd never bothered

1
Date of experience: Nov 27, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.

  • language https://www.slc.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More