Review Time
This company is a JOKE. The website says your order ships in 2/3 days. Mine has been 9 days and still no confirmation. Getting in touch with customer service is pretty impossible. It took me three days to actually speak to someone. You are on hold for HOURS. After the call they still don't know when my order will be shipped AND they won't let you cancel it. They say "hopefully" it will ship sometime next week.. Are they for real??? I DO NOT recommend ordering from this company. If you really want the pillows I noticed that they are sold on Amazon much cheaper..The guy said shipping is a world wide issue.. That's hysterical. Amazon can deliver things within hours.
I wish I had spent more time checking the reviews, especially the Better Business Bureau. There's a good reason why the BBB gives Sleepgram an F rating. If you run into any problems with your order, you will get no help from customer service. My guess is that "customer service" is a bot which is programmed to keep giving stock answers until you give up. I paid extra for expedited shipping and was pleased that the order shipped quickly. Once I realized that only a label was created and the order was never handed over to the USPS, I alerted customer service. I was repeatedly told it would take 3-5 days. Since I have an "Informed Delivery" account, I could see that it never left the warehouse, which was 2 hours away from where I live. After two weeks of this nonsense, I asked for a supervisor. That seemed to get past the bot and two days later, the order shipped. When I received it, one of 3 items was missing. Again I contacted customer service and was told to send a picture of the items I received and of the packing slip. Since there was no packing slip provided, I took pictures of the two boxes, shipping label and received items. I explained that the missing item would have been in a smaller box which would have been placed on top of the two larger boxes before being strapped together for shipment. Since the shipping label was on the medium sized box, it would have been covered up if the third box had been included in the shipment. There has been no response at all, other than the bot letting me know the email was received. I am pretty sure that I'll never see the pillowcases I ordered. Absolutely the worst customer service I have ever run into. There are other companies on Amazon with similar products. I would recommend trying one of them.
Love these pillows so much that I have bought them for other members of the family. They love them, too! I have bought one set of bamboo sheets for my son and he says that they are wonderful.The pillows and inserts are completely washable so these pillows will last a very long time.
I have placed quite a few orders with Sleepgram in the last couple of years. I love their bed pillows and cotton Silverdur sheet sets! Their pillows will end your never-ending search for a perfect pillow, as it did for me! Their products are of the best quality manufacture. I have always had a shipping notice within 2-3 days of placing my order! Sleepgram's customer care is exceptional!!
My order shipped on 5/1 and I still haven't recevied it. When I wrote asking for an update, I got a canned response with no explanation. Not good service. Can you please let me know what is going on with my order? It says it stopped traveling in Cisco Texas on the 4th.
We have Sleepgram pillows on every bed in our house, even in our motorhome. We finally got a king size bed so we ordered king pillows. I have been happy with every order. I keep wanting to try those bamboo sheets, but just can’t seem to take the leap.
We have had these sheets for about 6 months now. My husband gets hot while sleeping. We live in Florida, so I thought these sheets would help. The pillow cases have stains from us just sleeping on it like we have really greasy hair and skin. I've never had pillow cases do that. I thought I would these sheets, but they are not worth the money.
Finally the sheets are actually big enough to fit a queen size mattress. My 2 previous sets did not fit the bed properly and tore the seams at the corners of the fitted sheet. I love the sheets but did not like how they fit my mattress. This set fits perfectly.
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Sleepgram is the best pillow tech advancement since feathers. Our pillows, comforters, and cases come with free delivery, free returns, and a 100-night trial.
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