Review Time
Placed baby blanket order 16th January when items were restocked and to be personalised for arrival of new baby. Still have not received item. Have contacted company on instagram, TikTok and also by email and received one automatic email reply with absolutely zero update of the order. Item was in stock when purchased. Did expect a wait due to personalised however family members have ordered other items for me personalised and they have arrived. Will hopefully receive a charge back from bank but really unhappy with service and more so when pregnant and purchasing in preparation for our newborn!
Placed baby blanket order 16th January when items were restocked and to be personalised for arrival of new baby. Still have not received item. Have contacted company on instagram, TikTok and also by email and received one automatic email reply with absolutely zero update of the order. Item was in stock when purchased. Did expect a wait due to personalised however family members have ordered other items for me personalised and they have arrived. Will hopefully receive a charge back from bank but really unhappy with service and more so when pregnant and purchasing in preparation for our newborn!
I’ve placed two orders, the first being on the 26th December .. no replies to my emails, no updates no nothing, where are my orders? I will chargeback via the bank if nothing by end of next week. Terrible communication and customer service! Such a shame
Absolutely dreadful . Have been a loyalCustomer since 2019 doesn’t count for anything , unanswered emails , delivery delays of months - pre order in October for delivery on the 22nd December / why bother . I have been so utterly disappointed in a company I once loved I now feel relays on shipments fromChina to ultimately fulfillA promise that is empty and ruined for me and my daughter I should I spent over 800 pounds on pjs
Do not use this company. They have not sent my item, which i ordered a month ago! (Which was not a pre order) they do not reply to any emails regarding the order, or a refund. It is the first & last time I will be using this company - so unprofessional! AVOID.
Wrong delivery sent & it was never resolved 4 months down the line !!!!, terrible customer service, no contact phone number to be able to speak to anyone to get help , no responses from emails to various email addresses, letters sent to head office no answer . Never order from these people !!
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