sleepoverclub.co.uk

2.9
2.9 Based on 21 reviews

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Average Rating

2.9

/
5

21 Reviews

5 Star
48%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
52%

All Reviews

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Review Time

Tiffany Day
Placed baby blanket order 16th January when items were restocked and to be personalised for arrival

Placed baby blanket order 16th January when items were restocked and to be personalised for arrival of new baby. Still have not received item. Have contacted company on instagram, TikTok and also by email and received one automatic email reply with absolutely zero update of the order. Item was in stock when purchased. Did expect a wait due to personalised however family members have ordered other items for me personalised and they have arrived. Will hopefully receive a charge back from bank but really unhappy with service and more so when pregnant and purchasing in preparation for our newborn!

1
Date of experience: Feb 15, 2026
Tiffany Day
Placed baby blanket order 16th January…

Placed baby blanket order 16th January when items were restocked and to be personalised for arrival of new baby. Still have not received item. Have contacted company on instagram, TikTok and also by email and received one automatic email reply with absolutely zero update of the order. Item was in stock when purchased. Did expect a wait due to personalised however family members have ordered other items for me personalised and they have arrived. Will hopefully receive a charge back from bank but really unhappy with service and more so when pregnant and purchasing in preparation for our newborn!

1
Date of experience: Jan 16, 2026
Lauren
No customer care

I’ve placed two orders, the first being on the 26th December .. no replies to my emails, no updates no nothing, where are my orders? I will chargeback via the bank if nothing by end of next week. Terrible communication and customer service! Such a shame

1
Date of experience: Dec 26, 2025
Gill Sutherland
Absolutely dreadful

Absolutely dreadful . Have been a loyalCustomer since 2019 doesn’t count for anything , unanswered emails , delivery delays of months - pre order in October for delivery on the 22nd December / why bother . I have been so utterly disappointed in a company I once loved I now feel relays on shipments fromChina to ultimately fulfillA promise that is empty and ruined for me and my daughter I should I spent over 800 pounds on pjs

1
Date of experience: Dec 17, 2025
K harris
Avoid

Do not use this company. They have not sent my item, which i ordered a month ago! (Which was not a pre order) they do not reply to any emails regarding the order, or a refund. It is the first & last time I will be using this company - so unprofessional! AVOID.

1
Date of experience: Oct 01, 2025
Sara
Company cancelled order

Ordered pyjamas, waited 10 days, only to be told they were refunding me. No explanation, no apology.Disgusting service. Will now use someone else.

1
Date of experience: Sep 11, 2025
Naomi Walker
Have washed these time and time again…

Have washed these time and time again and still like brand new. Gutted my little boy has outgrown his set 😭

5
Date of experience: Aug 03, 2025
Iliara Warburton
Always a great customer experience

Always a great customer experience, will be back again 💗

5
Date of experience: Aug 03, 2025
Annie
Wrong delivery sent & it was never…

Wrong delivery sent & it was never resolved 4 months down the line !!!!, terrible customer service, no contact phone number to be able to speak to anyone to get help , no responses from emails to various email addresses, letters sent to head office no answer . Never order from these people !!

1
Date of experience: Jul 30, 2025
Maks Renard
Look amazing even got a couple free…

Look amazing even got a couple free wash bags with them

5
Date of experience: Jul 29, 2025

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