Review Time
I requested a withdrawal of 4,000 EUR at Slotlords, which was rejected due to an alleged maximum bet violation while playing with an active bonus.The bonus in question was a Level-Up bonus of 20 EUR, which was automatically activated by the system, without me manually or consciously accepting it. The wagering requirements for this bonus were fully completed, and the 4,000 EUR winnings were generated approximately three hours after the bonus had already been completed. From that point on, gameplay was conducted with real money only and without any active bonus.During gameplay, it was not visible that any bonus was active. There were no warnings, pop-ups, or notifications indicating that bonus conditions or maximum bet limits applied. The support team also confirmed that I did not actively accept any bonus.Nevertheless, exactly the requested withdrawal amount of 4,000 EUR was withheld, without any transparent calculation or reference to specific game rounds.The case is still under review. Players should be cautious with automatically activated Level-Up bonuses and withdrawals at Slotlords.
Title: Cashback bonus enforced retrospectively; communication stopped after raising prior withdrawalI had a disappointing experience with SlotLords regarding a cashback bonus.During gameplay, bets were accepted normally by the system with no real-time warnings or blocks. After the session ended and winnings accumulated, my balance was later voided based on a maximum bet rule that was applied retrospectively. No bets were blocked or flagged at the time they were placed.Under the same cashback bonus conditions, I had previously completed a successful withdrawal without any issue. When I raised this point during my discussions with the VIP manager, the communication stopped. Prior to that, there had been ongoing correspondence.Following this, I contacted customer support repeatedly over five consecutive days requesting assistance and asking for a response from the VIP manager. Each time, I was told that I would receive a reply shortly, however no response was provided.I have also observed that when level bonuses or deposit bonuses are active, the platform automatically blocks bets that exceed the bonus limit in real time. This automatic blocking did not occur during the cashback bonus session.I hope SlotLords reaches out to me following this review so the matter can be resolved fairly and professionally.
I would give 0 stars, if it was possible. They want 1000 documents of yourself to verify your account and it takes ages. After that was successfully done, they decline each effort to try to transfer the money to your bank account. I have tried it at least 15 times now and everytime it gets declined and the support says some standard stuff and that I should just try it again. Horrible experience and my money is gone. Never ever put money onto this site, it seems to be a huge scam.
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