smallpdf.com

4.1
4.1 Based on 800 reviews

Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free....

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Average Rating

4.1

/
5

800 Reviews

5 Star
74%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
20%

Filtered Reviews

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Review Time

Dick Cook
Scam

Scam. It will charge you for annual subscription after free trial. Not going to refund even if you dont use it. Beware and cancel before free trial ends.

1
Date of experience: Jun 26, 2024
Merilyn Harris
Auto-renewal charge to personal card for business account that no longer exists

Small PDF charged my personal credit card for a business account that I am no longer an employee of. I cannot access the business email which the account was registered with and, as the business no longer operates and I am no longer employee of the business, I had no ability to prevent the charge and no need for continued use of the service. I raised the issue with the support team who refused to issue a refund based on the fact that the service was no cancelled before the auto-renewal deadline. As I don't have access to the business email, this was impossible. It's extremely disappointing that customer support is unwilling to assist in the circumstances. I'd suggest that anyone who signs up for a annual subscription should immediately cancel their subscription to avoid auto-renewals without consent.

1
Date of experience: Jun 25, 2024
Drew Wright
Are used application for a while and…

Are used application for a while and then surgeries and I couldn’t find a justification to use it so I requested a refund and they warmly accepted so I think it’s fair to say that they offer a leading class service among PDF applications

5
Date of experience: Jun 20, 2024
Zack Long
Refunds

I forgot to unsubscribe as a mistake and even with a little hesitation the team understood my situation and refund me the amount without problem. They were nice and helpful.

4
Date of experience: Jun 17, 2024
Mike Turner
I had subscribed for the free trial for…

I had subscribed for the free trial for 7 days, I used it 1 time, 1 day, and then cancelled so I wouldn’t get charged. I then later the same day, later on, realized I had to go back to use it and when I went to reactivate they ended up charging me $144.00. I emailed them to complain that all I wanted was the free trial back and they basically said too bad. They took $144.00 and won’t refund my money. Scam artists is all they are.

1
Date of experience: Jun 10, 2024
Justin Conner
Top customer service.

5
Date of experience: Jun 07, 2024
Mia Marino
Super

Quick response, kindness and helpfulness

5
Date of experience: Jun 06, 2024
SA74
Goated (Greastest of All Time) service

Goated (Greastest of All Time) service, simple UI, free to use. Great for workflow.

5
Date of experience: Jun 05, 2024
ronronoha
Great support team

Great support team

5
Date of experience: Jun 05, 2024
pleaskan
The software is extremely convenient…

The software is extremely convenient and the support team is very professional and enthusiastic (Venus, Shannen). The support team assisted me quickly and effectively.

5
Date of experience: Jun 05, 2024

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Business Details

  • Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free.

  • email info@smallpdf.com
  • language https://smallpdf.com

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