smallpdf.com

4.1
4.1 Based on 800 reviews

Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free....

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Average Rating

4.1

/
5

800 Reviews

5 Star
74%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
20%

Filtered Reviews

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Review Time

Rosalind Howard
good experience

good experience, convenient and affordable. really like it.

4
Date of experience: Jun 03, 2024
Ayshea3447
Great Customer Support

I received wonderful resolution to my problem from the Shannen and the customer support team over the weekend. In fact, it is uncommon to receive such good service. Thanks Smallpdf!

5
Date of experience: Jun 01, 2024
Austin Butler
Excellent customer service

Answer to my request within few minutes Saturday evening at about 10pm. 2 mails later the problem has been solved. Perfect customer service! Thanks!

5
Date of experience: Jun 01, 2024
Valarie
Shannen was super helpful when I…

Shannen was super helpful when I explained I chose the annual plan by mistake and meant to choose the monthly plan. She gave me a full refund. Super nice and helpful!

5
Date of experience: Jun 01, 2024
Alexandria Price
Quick and kind support

Quick and kind support when has been needed. Thank you very much

5
Date of experience: May 31, 2024
Robin S.
Very very good service

Very very good service, kind, efficient and cordial.Probably the best online support I've ever had!Big big thank you.

5
Date of experience: May 31, 2024
Jayda Wright
Great company and product.

Great company and product.

5
Date of experience: May 29, 2024
Patsy Coleman
DON'T SIGN UP FOR A YEAR SUBSCRIPTION!!

Very distressing dealing with SmallPDF who don't care if they take money from people who are hard up already and more interested in lining their pockets. Unclear language which makes it seem like you won't have to pay for 3 months if you get the year-long subscription, they trick you into selecting a one-off payment of £80 instead of £9. No email reminder to let you know the trial period is in fact 7 days instead of 3 months. They will grab your money and leave you reeling because you don't have enough to get through the month and wave T&C's in your face. Won't address their own wrongdoings and blame it on the customer and make you feel even worse. Disgusting, you probably won't see this review though until you have had them do this to yourself! Thanks for stealing my money and giving me anxiety!!! NEVER TRUST THIS COMPANY WITH YOUR PAYPAL!!!

1
Date of experience: May 29, 2024
Eliza B.
best guys

best guys, very efficient, five stars, shanne is amazing.Stefania Bertoldo.

5
Date of experience: May 28, 2024
Louis Sanders
The software did not meet my…

The software did not meet my expectations. I used it for only 5 minutes and was unable to edit the file I needed. Additionally, you are required to provide payment details upfront, and they will automatically charge you once the trial period ends if you forget to cancel. Very disappointing.

1
Date of experience: May 28, 2024

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Business Details

  • Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free.

  • email info@smallpdf.com
  • language https://smallpdf.com

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