smallpdf.com

4.1
4.1 Based on 800 reviews

Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free....

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Average Rating

4.1

/
5

800 Reviews

5 Star
74%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
20%

Filtered Reviews

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Review Time

Mason
Customer support was extremely helpful

Customer support was extremely supportive and understanding . Great service

5
Date of experience: Mar 09, 2024
Stanford Turner
Empathy and professionalism at your service

Customer service was extremely efficient and professional in handling my refund request. They quickly took into account my exceptional situation, reviewed the file and proceeded with the refund without any complications. I'm very satisfied with the customer service and their responsiveness, and I wouldn't hesitate to recommend them to others in the future.

5
Date of experience: Mar 07, 2024
Deanna Ross
i was mistakenly charge for an annual…

i was mistakenly charge for an annual subscription but the support team were very helpful and was able to help sort things out to get me a refund. I am very thankful.

4
Date of experience: Mar 07, 2024
Mitch R.
Fast speed in solving user problem

I had problem with log-in and send request to customer service. They came back to me within 1 day and perfectly solved the problem! I like the team and Smallpdf is really easy to use the has all functions I need. Love it!

5
Date of experience: Mar 06, 2024
Salma Price
Incredibly fast service

Incredibly fast service. I emailed support and within minutes I received a response and solution. Plus I love the product and I use it daily!

5
Date of experience: Mar 06, 2024
Philip
Support

exemplary responsiveness when I had to change my e-mail address. Support was very helpful when I couldn't scan my old mailbox.Thank you

4
Date of experience: Mar 05, 2024
Charmaine Taylor
Customer service issued a refund for me…

Customer service issued a refund for me they are great they helped me a it

5
Date of experience: Mar 04, 2024
cjburris63
Customer Support at its best!!

Well , I experienced a quick, gentle and efficient customer support.Customer Support as its best!👌🏻

5
Date of experience: Mar 04, 2024
Nathani20
Michelle from SmallPDF support is very…

Michelle from SmallPDF support is very helpful, professional and empathetic.A company who has such team can only be amazing.Thank you Michelle for your prompt help and assistance.

5
Date of experience: Mar 04, 2024
Dora Howard
The greatest service ever.

Honestly, angels are working in there. I was going through a very rough patch in my life when my card was charged after the trial period completely due to my mistake.I communicated my difficulty, and within a split second I received a reply from the team & they refunded my money, without a question asked.Actions like these tell a lot about the values & culture of the people working there. This is what a company that sees the customer's pain as their own looks like. And companies like these go on to become great at the end of the day.I'm forever indebted to the team, especially Michelle, and wish them all the success in their venture.God bless you all, from the deepest bottom of my heart.

5
Date of experience: Mar 04, 2024

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Business Details

  • Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free.

  • email info@smallpdf.com
  • language https://smallpdf.com

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