Review Time
A scam, do not use themI made a subscription for a trial period and I cancelled the subscription the same day. Never have not received an email when the trial was about to end or an e-mail for a subscription.Any website that is not trying to scam their user, and get that first billing cycle will let you know before the trial ends.I did not notice that for 3 months they took 10 eur per month from my account. I noticed it by accident today and I wrote them to refund the money but they have refused to do it. Their services suck. Their support sucks. I have report them. Everyone with same case should do the same!!!They are scammers!
Superb customer service…with so many automated systems it's rare today to experience outstanding service. These guys rock. The app is exceptionally good but it unfortunately it didn't resolve my problem, I emphasise it was nothing to do with their product. I forgot to cancel and they charged my card after the trial. When I emailed them they responded in seconds and immediately put things right. You can't ask for more than that.
I had purchased an account with small PDF under an email that I don’t frequently use. This created confusion when the corporate billing came in. I reached out to customer service and Venus was able to resolve my issue within 24 hours. They did a phenomenal job of communicating and assisting with a favorable outcome. Kudos to the customer service team, especially Venus. Well done.
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