smartcustomer.com

2.3
2.3 Based on 200 reviews

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so e...

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Average Rating

2.3

/
5

200 Reviews

5 Star
24%
4 Star
9%
3 Star
2%
2 Star
5%
1 Star
59%

Filtered Reviews

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Review Time

Newton Lewis
Please don't fall for this

SiteJabber offered to "Improve Our Rating" for $7,200. That amount is a $ 600-a-month fee paid in one annual lump sum. I am not going to pay. Giving money to an operation like this will only help it spread. They are taking advantage of desperate small businesses.In a phone call on March 4th, 2024, they first tried to sell me the $7,200 solution. When I refused, he offered me a $200 monthly plan with a $2,000 initiation fee. He explained that without payment, it would be virtually impossible to collect positive reviews.He said they were a Google partner. Yet none of our Google reviews are on SiteJabber, and none of the SiteJabber reviews are on Google.The reviews on this site are fake for the most part. Many promote other businesses, while others make ridiculous and untrue statements. Some appear to be written by primitive AI and dated a decade or more ago. Do not fall for this. No consumer will take a review site with a name like that seriously. They know the reviews on Google are legit. Once Google figures out what they are doing, they will vanish from the search results overnight. And if you fall victim to Site Jabber, your money will have been completely wasted.This is not an original scam. Does anyone remember PissedConumer?

1
Date of experience: Mar 05, 2024
Flint
Very reliable reviews platform which…

Very reliable reviews platform which business don't like very much.Unlike other review platforms, this platform does not remove genuine reviews, which means that their reviews truly reflect the feedback received from customers.At last we possess a review platform that is absolutely neutral and independent and which we can trust.

5
Date of experience: Feb 11, 2024
Teddy
Return Policy

After phone calls and numerous emails the company agreed to refund half my money. They did not want the 2 dresses back. I wrote a review giving one star last month and I am amending that review since they did issue a partial refund. Read about their return policy before you buy.

3
Date of experience: Jan 25, 2024
Ruth Taylor
Got an e-mail from ‚Alice‘

Got an e-mail from ‚Alice‘, they wrote a fake 1 star review about my business and expect me to reply to it (I only use trustpilot for our reviews), shady tactic to get customer onto your website.Nice try at least

1
Date of experience: Jan 22, 2024
Hubert Butler
For my business bad reviews are posted…

For my business bad reviews are posted only; real positive reviews are not published. When trying to contact them, they dont reply. Later I get automated eMails that I shall open a paid account to manage publishing paid reviews. Arbitration proceedings in progress.

1
Date of experience: Jan 19, 2024
Bill
Unethical company

Dodgy company! Writes negative reviews about your company and then expects you to pay to respond to those reviews? No chance I'm paying for this crap.

1
Date of experience: Jan 13, 2024
Peleg Scott
BE AWARE sitejabber links to Zionist

BE AWARE sitejabber may have links Israeli Zionist regime, and could be providing our details to masters, so they can harm us economically or worse. Never trust sitejabber

1
Date of experience: Jan 12, 2024
Harold Bell
Pathetic

Just got on their site to leave a very negative review of the USPS. I filled out their form completely which left a lot to be desired as far as options. I did not use any profanity or foul language. After spending close to an hour leaving a review for the USPS that stated my review of the postal service would not be allowed unless I filled out the Sitejabber form. Once I filled out the Sitejabber form and hit the submit button it said my review would not be accepted!

1
Date of experience: Dec 18, 2023
Ronnie Baker
Forward2me not send my DHL shipment or tracking number

I use Forward2me to ship from Japan Since 27/11/2023 I don't received or shipmen Dhl tracking number for shipmen.The customer support not send it until now , it’s 20 days .

1
Date of experience: Nov 27, 2023
Caleb R.
Great review site.

Great review site. Comparable to TrustPilot.

5
Date of experience: Oct 18, 2023

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Business Details

  • Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
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  • email sayhello@smartcustomer.com
  • language https://smartcustomer.com

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