smartcustomer.com

2.3
2.3 Based on 200 reviews

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so e...

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Average Rating

2.3

/
5

200 Reviews

5 Star
24%
4 Star
9%
3 Star
2%
2 Star
5%
1 Star
59%

Filtered Reviews

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Review Time

StarkJames28
useless site

all the reviews i post get deleted for no reason and i never get notified they get deleted or anything... But somehow all the bot reviews dont get deleted

1
Date of experience: Jul 19, 2023
Jake
they are biased reviews platform

they are biased reviews platformyour reviews will be shown to you only as published but for all it isn't , check the views meter if it doesn't adds views then probably they ghosted your review even they says they published it !

2
Date of experience: Jul 16, 2023
Evan Long
More better then trustpilot

More better then trustpilot here's whyI got suspended on trustpilot I'm not suspended on sitejabber Trustpilot does not have reply on rating and Q&ASitejabber does have reply on rating and Q&A

5
Date of experience: Jul 02, 2023
Cameron Hansen
Sitejabber is a good website

5
Date of experience: Jun 29, 2023
Julie
Sitejabber scam

Sitejabber scam: I collected over 150 legitimate reviews for 12 years. Sitejabber notices your success & pressures you to subscribe to their (totally unnecessary) "review collection tools" costing $1000's.When you decline the subscription, the Sitejabber scam algo suddenly decides most of your reviews (which have been there for years) are not genuine and are deleted. They don't even notify or inform you.Proof with screenshots of communication with customers is rejected. However if you pay, you can create fake reviews, no problem.Don't waste your time.

1
Date of experience: Jun 24, 2023
Lorna Foster
Nope…

First their robot system prefer negative reviews, and the positive one is very hard to get a green light. And I'm not sure the reason why our reply/comments cannot be shown in our small business page. I think this website will be a small business killer.

1
Date of experience: May 30, 2023
Ken Renaud
The website is great

5
Date of experience: May 22, 2023
Asher
Best alternative to TrustPilot

Allows reviews for websites that are banned on trustpilot. Much easier to use. Better profile options.

5
Date of experience: May 20, 2023
Wyndham Turner
Fake reviews to the extreme! Corrupted?

There is only one thing that makes sitejabber better than trustpilot, they allow screenshots. However, sitejabber has very little control over the batched fake reviews and makes sitejabber reviews totally different to other review sites. I find trustpilot being one of the best and most genuine in reviews as they block sites that have had many fake reviews and being promoted in reviews. Sitejabber is among the worst!Thank you for your answer, but it is not good enough as you claim your review site uses AI, Artificial Intelligence. Well, I can tell you that your AI is very bad or non existent. I work with this technology and are an IT expert. You are LETTING those through by purpose as the steps to prove that the review is genuine. So, it is a blatant lie.

1
Date of experience: May 08, 2023
Burton
SiteJabber is very interesting site

SiteJabber is very interesting site. I have used this site a few months, my experience is very good. They help me to my online shopping experience. They are doing a good job.

5
Date of experience: Apr 17, 2023

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Business Details

  • Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
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  • email sayhello@smartcustomer.com
  • language https://smartcustomer.com

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