Review Time
This is absolutely a joke, they never post good reviews even with proof and screenshots the reviews pending forever they say 48 hours, we have clients giving us screenshot, with reviews pending for a week and nothing, absolutely not recommend there is 1000 time better website for asking clients ti leave a review.
None of the good reviews left by our users is approved. Users give us screenshots aiming to show that they want to recommend us, but none of that is approved. At the same time bad reviews are published within a minute. When you ask the Team of SiteJabber why the user left a review and if it is 5* it is never published, even giving the proof it is genuine, they say it didn't match their policy, verification, etc and anything can be matched under that wording. Why bad review match the policy, good don't? - Simply because it is all not genuine. They want business to pay monthly and if you don't pay they won't publish good things people say about your business. When you ask them "why" they say you will be contacted by the manager who talks about fees only and that's it. So I call everyone not to believe anything that is written on their site, won't be surprised that their team generates the bad reviews.
Sitejabber censored me but let’s ALL good reviews to go on its platform with no pics no proof of purchase but when I write the TRUTH the liar company come in and complain about my reviews and the cave for them. Guess they are intimidated by big company LIARS!!!!
ETA: Nebula replied to the review. If it needs verified, and is not viewable, how did they see it? I submitted reviews. They were all submitted, except one, a Nebula review. For some reason, this specific one needs verification. The verification link directed me to their main page. There is not a way to verify. I contacted customer support. Hopefully, they will reach out soon.An email from them indicated reviews are posted within 48 hours. A customer service agent stated 72 hours. That is inconsistent.Shady. This site disabled reviews for Lipstick Alley, a few years ago.
TERRIBLE SITE to use for reviews. We've been using this as a business, we saw we had a few negative reviews on SiteJabber and we decided to start asking all our customers for valid reviews in order to show our true quality of work.To our surprise, we had a lot of customers confirming reviews even with screenshots and none of them showed up on SiteJabber, even if they had a lot of details and proofs of purchase.It's like 1 in 30 reviews get published or even less. I wouldn't bother with it when there are a lot of competitors out there where you can get your customers to genuinely review your business and have the reviews displayed.
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