smartcustomer.com

2.3
2.3 Based on 200 reviews

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so e...

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Average Rating

2.3

/
5

200 Reviews

5 Star
24%
4 Star
9%
3 Star
2%
2 Star
5%
1 Star
59%

Filtered Reviews

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Review Time

SJ46
No idea why/how I received an email…

No idea why/how I received an email asking to leave a review. No thanks, unsubscribed of course. Few days later a reminder to leave a review... Unsubscribed for a second time. Spammers.

1
Date of experience: Apr 12, 2023
Walter Morgan
After alot of effort reviewing…

After alot of effort reviewing ,Sitejabber seems to appreciate me more .

4
Date of experience: Apr 10, 2023
Susanna Adams
VVA USELESS !

VVA USELESS ! I have trying since November of 2022 to get a REPLACEMENT LIFETIME MEMBERSHIP CARD. I HAVE CALLED, TEXTED, LEFT VOICE MAILS, CALLED AGAIN AND AGAIN. IT'S STILL APRIL 11TH OF 2023. STILL NO MEMBERSHIP CARD.

1
Date of experience: Apr 06, 2023
Victor
Total scam

Total scam they leave bad reviews to businesses so they can get paid to remove it.

1
Date of experience: Apr 03, 2023
Tiffany B.
Can't even log in to leave a review

Tried to leave a review on SiteJabber... I have a login there and have filed reviews in the past, but all the links on their page related to login functionality were dead.Expected to write my review, and then log in in the process of filing it. Then I tried logging in before starting to write up my review. But in each case the site was effectively inaccessible to me. Had a proof of purchase photo and everything.Seems like SiteJabber is not interested in community reviews any more. I won't waste my time with them in future.

1
Date of experience: Mar 09, 2023
Jackie Howard
SiteJabber is a complete scam. They want money for our customers positive reviews to be published. …

Our customers have been leaving positive reviews on SiteJabber but SiteJabber refuses to publish positive reviews unless we pay for their service. This company is a complete scam and claim to be the good guys but truthfully they are what’s wrong with review business in general.

1
Date of experience: Mar 05, 2023
Brianna Walker
Beware

They will not and do not appreciate 100% open honest real website/business reviews.They didn't even suspend or close my account they just made it so I cant click on anything on their website(I checked on three different browsers)except customer support.I contacted them and told them what is going on with their website and they responded with "oh we can't duplicate the problem" and then never responded or replyed to me again but yet the keep sending me automated emails about other things.Responding by asking me to contact them is simply unprofessional since I have already contacted them and they didn't respond,they didn't care to "look deeper" because if they wanted to find out if something were wrong with their website(which there is) they would have done it when I contacted them.I DID previously contact them with all the details several times.Their response to my review is just insulting and proves my point.Also another reviewer has reported the same thing is happening to them so this backs up what I am saying as truth.What is also true is I have never been contacted by site jabber after leaving a positive review and asked by them to change it to a negative review.All my reviews I have left are of my own accord/volition.

2
Date of experience: Mar 03, 2023
KL30
As others have said they post negative…

As others have said they post negative reviews and not positive reviews. This is clearly to "encourage" you to pay for the premium membership to address this. We have many customers that have told us they have initiated a positive review and have a confirmation email yet the review never posts. We have reached out to Sitejabber about this and get a canned response that is a cut and paste. Ironic that there is a scam site about being scammed.

1
Date of experience: Feb 27, 2023
Primrose Rogers
Sitejabber colludes with scam websites.

I wrote a negative review on about a dating website. I'm not sure it got saved due to me being too quick fingered. I tried to sign back into site jabber and forgot my password. I requested an email three times to reset my password. I'm still waiting for their email. I'd say they are a scam and could be tied to shady scam sites to protect them. The reason I say that, is the company I wrote the truthful negative review on, contacted me wanting me to agree to not say anything negative about them. Only then would they take my profile off line. Looks like info sharing to me. Sitejabber will take money however it comes.

1
Date of experience: Feb 14, 2023
Sibyl Parker
SCAM

SCAM. Auto renews, even with written cancelation from prior YEAR. Will not respond to repeated inquiries. AVOID THIS COMPANY.

1
Date of experience: Feb 08, 2023

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Business Details

  • Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
    See more

  • email sayhello@smartcustomer.com
  • language https://smartcustomer.com

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