Review Time
Absolutely avoid this company. They are dishonest and do not honor their commitments. No one showed up for the vehicle return, forcing me to leave the car at the hotel. I then had to arrange my own transportation to the airport, which was the agreed return location. They do not respond to calls or messages and have not refunded the security deposit. A complaint has been filed with the Department of Economy and Tourism in Dubai. Stay away from this company.
I rented a car from Smart Leese. The car itself was fine and the rental process was straightforward.I am still waiting for my deposit refund after returning the car, and it’s over the 30 days.I’ve been following up with the company for an update. I hope to receive the refund soon and will update my review once resolved.Sharing this to help others understand my experience and encourage clear communication on refund timelines.
“Smart Lease Dubai charged me for an MG5 but delivered a lower-value Kia Pegas. Despite returning the vehicle in full compliance with the rental agreement, my deposit has not been refunded, and all attempts to contact the company have been ignored. This behavior constitutes unfair commercial practices under UAE Consumer Protection Law.”
The worest car leasing experience ever I wish I've seen the reviews a week ago. They even ignore the calls and the reach out via WhatsApp I am reporting them to customer rights they gave me a damaged car and refusing to exchange it for the whole week I have been after them
They are very rude , they don’t respond and didn’t answer to any call that they know the number so I try to call with another number and they answer but they didn’t refund my deposit back yet police and dubai should make them responsible for their scam
This is the worst experience i had in my entire life with a care rental i spoke to them yesterday they said that they can’t deliver at night so i understand, today i contacted the guy named Rizwan at 10am he stated that he will deliver the car after 3 hours , 3 hours passed no response i messaged him he said at 3:30pm for sure they will deliver and i was waiting and waiting and the guy stopped responding to me I wasted my entire day waiting for them ro deliver they couldn’t be honest and just say we don’t have the car they kept me till last minute, It’s so frustrating i don’t recommend them at all
The worst company for car rentalThey are not refund the money on the timeAnd I keep calling them no one answer when they know my numberAfter when I went to their office and complain, they said Ok we will refund after I complain in Dubai consumer right
I have left a review before on Google. Leaving another one here. Please if you want your life to become miserable and develop high blood pressure issue, get disrespected and be spoken to rudely all the time, then rent from this company. Remember my words ALL THEY WANT IS MONEY. NO CUSTOMER SERVICE. They are rude and disrespectful. They will not fulfill obligations from their side and will stop your car from running if you are few hours late on rental.I told an employee named Raheel to send someone for car service, I was told by someone in their company that they will handle it while giving me a temp car and then return the car when service done. Raheel told me no we won’t send you have to come to AlQuoz and “ When car engine have some some problems then we will check this is our problem or your”
Terrible company with horrible customer service DO NOT RENT FROM THEM. They will attempt to give you a broken car you didn’t select and promise that they will give you what is selected for weeks without communication They will block your number if you complain They will try to bully customers who they have wrongedBunch of cowboys
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