Review Time
Worst company Worst customer service Absolutely CON artistsLie and lie and more lies False promises Wrong carThey try to trick you by saying there are more scratches on car.Driver,Team and everyone else just scam.I have reported to relevant authorities.DO NOT DEAL WITHT THEM.Still waiting for my deposit back
Honestly if there was an options for 0 star, i would give it. Worst experience ever. Everything was smooth till they swipe the card. You wont get any response if the car breaks down, but highly responsive if they have to collect a payment. extra 20 % for the RTA fines, out of the world cleaning and delivery charges. You would be better off saving the phone bill rather than checking for your deposit. Best of luck guys, and but trust me you will run out.
🚨 WARNING: SCAM-LIKE BEHAVIOR – DO NOT DEAL WITH SMART LEASE 🚨This is one of the worst car rental experiences I have ever had with Smart Lease.After returning the vehicle in perfect condition, my security deposit of AED ____ has still NOT been refunded, even though:There were NO damagesThere were NO finesThe car was returned on time and properly inspectedDespite repeated follow-ups, Smart Lease responded with:Lies and empty promisesContinuous delaysComplete lack of accountabilityThis behavior is unethical, unprofessional, and unacceptable.Withholding a customer’s deposit without any valid reason is a serious violation of consumer rights.I have already filed an official complaint with Consumer Protection, and I will continue escalating this matter legally until my full amount is refunded.I strongly advise everyone to stay away from Smart Lease.Save your money, time, and peace of mind.⭐ One star — because Google does not allow zero stars.
Smartlease is not refunding the deposit 2000 AED for 2 months. Phone number is not answered. Whatsapp is also not entertained. Extremely poor response and while going in person, they are citing scratches UNDER the bumper which already existed. No pre-lease photos or post-lease inspection report or any repair bills or any invoice, settlements whatsoever. Scamming company. They also say only mon to fri 11am to 5pm the accounts team will work. Despite a promise to pay in 21 days on WhatsApp, they have done nothing.Now i need to file a compliment with RTA and Consumer Protection.
Beware – Poor Car Rental Service Experience• They promise deposit refund in 30 working days, blaming Salik and traffic fines• In the UAE, Salik and fines do NOT take a month to appear• After the waiting period, follow-ups are ignored• The accounts/refund contact number stays switched off• Even after giving a specific refund timeline (e.g. 48 hours), no refund is processed• Currently still struggling to get my deposit back• No response, no accountabilityThink twice before renting.Sharing to create awareness and save others from the same experience.
This is the worst car rental company i've ever experience. i NEVER write reviews eventhough experience is bad, but the fact that i spent my time here to write reviews? explain how dissatisfy i am. 1. Car given was completely in zero tank. 2. They said no deposit, but they have lots of additional charges that were not mentioned. Returned the car and suddenly asked for a "cleaning fee" 3. when it comes to them asking for payment, they replied within seconds. SECONDS. and when it's time to returning the deposit, i got read for so many times. messaged them for days, all i got was a read. 4. 30-35 days deposit will be returned they said. BS, it's been 40 days now, after several times complaning, calling, they "made" the transfer, which i HAVEN'T receive till today by the way, and they send the screenshot of the receipt, it said cheque will be credited end of the month (which is 25 days from today) . i'm not even sure if i will get this money or not, let's see in 25 days. WORST EVER, DO NOT GET IT FROM THIS ! It can look "cheaper" than other rental, but consider your deposit is gone. they should change their name to something else because clearly SMART is not the one.
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