smiththompson.com

4.7
4.7 Based on 140 reviews

For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is...

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Average Rating

4.7

/
5

140 Reviews

5 Star
89%
4 Star
2%
3 Star
1%
2 Star
0%
1 Star
7%

All Reviews

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Review Time

Tanya
Service was excellent

Service was excellent. Noel was very knowledgeable and clearly explained his findings, the steps needed for repair, gave upfront pricing, and was thorough. He cleaned the work area, was polite, and got the job done in a very reasonable amount of time. I will be calling Smith Thompson for any future HVAC issues we have.

5
Date of experience: Sep 09, 2025
Leesa
Professional and Courteous

We are always pleased with the service we receive from Smith Thompson. All their employees are professional and courteous.

5
Date of experience: Sep 09, 2025
David Amerson
Honest, dependable A/C service company

Although they were a little late, Emmanuel clearly communicated his revised arrival time.Emmanuel clearly explained the issue with our unit and gave me the options.He worked quickly and cleaned up when he was done.

5
Date of experience: Sep 08, 2025
Chris Gray
System Re-Charge

My system needed to be re-charged and Noel was very professional and performed all work needed to get my system cooling properly. I highly recommend Noel and ST Heating and Cooling. And they have a great pricing on monitored security systems!

5
Date of experience: Sep 08, 2025
Juan was awesome and courteous. He explained everything in detail and also about how long it will t

Juan was awesome and courteous

5
Date of experience: Sep 04, 2025
M Analyst
Emanuel was amazing

Emanuel was amazing. He gave tips on how to care for the AC.

5
Date of experience: Sep 04, 2025
Gregg Swank
Well done

Well done! Noel noticed a slow plug leak inside and tightened the plug. Heard noise from connector outside and check showed it low. Replacement was done quickly along with replacement of capacitor which also tested low. Preemptive is better than outage in heat of summer or cold of winter.

5
Date of experience: Sep 03, 2025
Phil Walker
The tech did a very thorough job

The tech did a very thorough job. I have confidence that they will execute the repairs properly. Alan is an excellent tech.

5
Date of experience: Sep 03, 2025
Jan Robertson
He was informative and explained stuff…

He was informative and explained stuff very well.

5
Date of experience: Sep 03, 2025
Anuj Jain
William is a thorough professional who…

William is a thorough professional who does his work well and has offers great customer service!

5
Date of experience: Sep 03, 2025

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Business Details

  • For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.See more

  • email info@smiththompson.com
  • call 8888881695
  • language http://www.smiththompson.com

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