Review Time
I bought new ski boots in Jan this year from the Hemel Hempstead branch . They were initially as comfortable as ski boot ever are , but on my 2nd ski trip I had some discomfort in my right foot at the end of a long days' skiing . I called the branch on my return home , explained the problem and was invited to bring the boots back for adjustment . An appointment was made and I was greeted on arrival by Jean-Luc who had already been briefed on the issues and he re-fitted the boots , 'blew out ' the sides and an hour later I was feeling much more comfortable :) When I asked how much much I owed them for their work they said it was FOC as it was part and parcel of their service . The moral of the story is , whilst you can possibly buy something for less online , when buying boots you need to go to a company who can actually FIT AND ADJUST them . Imagine if I'd bought them online , skied in them twice and tried to return them to the online retailer as they weren't as comfortable as I hoped ? Well done S&R Hemel Hempstead
I visited King William St store. Intended to purchase 3 x walking boots. Assistant didn’t not have a clue, nor how to measure. Assume never received any training. Argumentative so left. Tragic. Happy to shop elsewhere. Their loss about £800 worth.
Saw Sarah at the Bluewater branch on 19/02/25. I dropped in without an appointment and the service was exactly the same as my wife received by appointment the previous week....OUTSTANDING!There was no attempt to force nor to hurry us along - just good, solid sensible advice from a person who clearly knows her stuff!
I had an amazing experience at Snow+Rock in Hemel Hempstead while getting my first pair of ski boots. This was a big deal for me, as i have never done something like this before. Thankfully, Chris went above and beyond to make it an easy, enjoyable, and completely stress-free experience.From start to finish, Chris was friendly, knowledgeable, and incredibly patient. He took the time to explain everything, ensuring I got the perfect fit while making me feel comfortable and confident in my choice. If you're looking for top-tier customer service and expert advice, I can't recommend Chris and the Snow+Rock team enough. Thank you for making my first ski boot fitting such a fantastic experience! I'll definitely be back.❄️⛷️ #SnowAndRock #SkiBootFitting #ExcellentService
Michael at Covent Garden - thank you!! A total pro at ski boot fitting. Spent a quality 2 hours with him today - boots first time on felt tight and uncomfortable… by the time he had finished working on them - and my feet - they felt like a pair of slippers. Amazing!! 🤩 ⭐ ⭐️⭐️⭐️⭐️
Skiing boots from Snow+Rock Port Solent.The fitter didn’t sell me the right size of skiing boots which resulted in me loosing my two big toe nails after skiing for 10days. I took the boots back to the Port Solent shop after the skiing holiday and got told that they were the right size and that skiing boots were not supposed to be comfortable.I went to a very different sports shop (competitor )and got told after looking at my boots and measuring my feet that those skiing boots were far too small and that I am a size 5.5 in skiing boots, not as sold a size 4.5.This shop had a good selection of skiing boots and I could choose from seven different makes and models, not just one pair of skiing boots(Salomon for £340) like at Port Solent. This season I have loved skiing again as no pain and not damaging my toe nails again.Would not trust fitters at Snow+Rock again.
Went to s&r for ski boots / fitting - completely new to skiing so don't know how they should feel. Sent me away with narrow boots for my wide feet! Lots of pain ruined the holiday. Went back for refitting, then next holiday, same problem - lots of pain. Gave up and hired boots to not completely ruin the holiday again and told my own boots will never be comfortable they are much too narrow. No reply from customer service to offer any kind of remedy, not even a sorry.
I purchased custom-fitted ski boots from Snow + Rock’s Covent Garden store, expecting a professional service. After two fitting appointments and a significant financial investment, I was horrified to discover—on the mountain—that I had been given two different-sized boots! This was not only uncomfortable but also dangerous - it completely ruined my holiday.Despite bringing this serious issue to Snow + Rock’s attention, their response has been dismissive. After a lot of back and forth, they offered only a refund and a £30 voucher, with no attempt to rectify the situation and failing to acknowledge the distress and disruption their mistake caused. For a company that prides itself on expert fitting services, this level of carelessness and lack of accountability is unacceptable.I trusted Snow + Rock for their expertise, but their failure to check something as basic as boot sizes has left me deeply disappointed. If you’re considering investing in ski boots here, think twice—I would not recommend them based on my experience.
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Snow+Rock - Retailer of clothing and equipment for athletics, mountain sports, camping and skiing. Store locations, snow reports, resort guides and online sales.
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