Review Time
I never thought companies could operate such clear scams today, but this experience has changed my mind. I ordered a robe that was advertised as "crafted from 100% premium cotton with a 450 GSM Zero-Twist weave," yet what I received was labeled as 100% polyester. The company refuses to refund my purchase unless I cover the international shipping and customs costs back to their location. Their customer service is evasive, only expressing apologies for my "dissatisfaction" without addressing the product mismatch. I tried to return the polyester robe in good faith before escalating the issue, but I'm not willing to lose money due to their mistake. According to the support team, "We don’t currently offer free returns. All returns must be sent to our fulfillment center in China... Please note: returns sent to other addresses may unfortunately be lost or destroyed, and we wouldn’t be able to process a refund in that case. All custom duties should be paid by the returner." Their resolution options are unacceptable. I refuse to pay for shipping and customs for a misrepresented product. Meanwhile, they continue to propose partial refunds while I'm pursuing this through a resolution center. Allowing them to keep part of my payment for a robe that was falsely advertised is also unacceptable. There is a huge difference in price and quality between Egyptian cotton and polyester. I paid a premium for what was supposed to be high-quality Egyptian cotton, but received a low-quality polyester item instead. Misleading advertising and delivering inferior products is a scam and should not be tolerated. I strongly advise staying away from this company.
I never thought companies could operate such blatant scams today, but this one has proven me wrong! The $80 robe I ordered was supposed to be made from "100% premium cotton with a450 GSM Zero-Twist weave," yet the tag on the robe states it's 100% polyester. The support team won't issue a refund unless I cover international shipping back to China. They never confirm the product was incorrect, only express apologies for my dissatisfaction. I tried to return the polyester robe before escalating the issue, but I refuse to lose money due to their mistake. The representative informed me that they don’t offer free returns and all returns must go to their fulfillment center in China, warning that returns to other addresses could be lost. Their resolution options are unacceptable. I won’t pay shipping and customs for a misrepresented product. They continue to offer partial refunds while I escalate through the resolution center. Allowing them to keep part of my payment for a misrepresented item is also unacceptable, as there is a significant quality difference between Egyptian cotton and polyester. Misleading advertising and delivering low-quality items is a scam. Stay away from this seller.
I want to share my experience to caution others about this company. They advertise premium-quality towels that appear thick and plush, but what I received were thin, poorly made towels of inferior quality. The difference is glaring. Customer service acknowledged the issue and initially offered three options: keep the product with a small refund, exchange for the correct item, or return for a full refund with prepaid shipping. I opted for the full refund, but they refused to provide a prepaid return label and insisted I pay for shipping back. They later offered a partial refund only if I signed a handwritten letter stating I was no longer disputing the charge. This request is unusual and concerning. Their behavior indicates a pattern of avoiding full refunds and pressuring customers into accepting less. In summary: the product received was not as advertised, they did not honor their refund policy, and the entire process felt manipulative. I strongly advise against engaging with this company.
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