Review Time
The whole process of ordering and delivery was straightforward and easy. Adam was very helpful when needed to arrange delivery and the courier who delivered the bed was also pleasant and helpful. The bed itself is excellent, if seems very well made and sturdy. Assembly was easy too. Would have no hesitation recommending this company.
Unfortunately my experience with Sosoftbeds isn't a positive one. I needed a bed urgently and told them that i would only purchase the bed if they guarantee that it will be delivered on time. They confirmed that, as I didn't need a head board, it would be possible as long as I place the order straight away. So i ordered a king size ottoman bed. The day before the due delivery I had not heard from the delivery company so I contacted Sosoft Beds. They are impossible to get hold of. The land-line does not get answered, you can't leave a message because their voicemail is full. I found a WhatsApp and a chat link and eventually got a call back hours later and was told sorry it won't be delivered tomorrow but will be delivered the day after between 8am and 10am. Then I get a message trom the delivery company to say we just got your bed and we will contact you over the next 72hrs to arrange delivery. Not only the bed was delivered 5 days later than expected but it's faulty. There's a missing part and I can't bolt the piston to the bed. I sent them pictures of the issue, managed to speak to someone on the phone and I get sent the wrong part. I have now contacted citizens advice and will follow up with the Ombudsman if need be.
Unfortunately my experience with Sosoftbeds isn't a positive one. I needed a bed urgently and told them that i would only purchase the bed if they guarantee that it will be delivered on time. They confirmed that, as I didn't need a head board, it would be possible as long as I place the order straight away. So i ordered a king size ottoman bed. The day before the due delivery I had not heard from the delivery company so I contacted Sosoft Beds. They are impossible to get hold of. The land-line does not get answered, you can't leave a message because their voicemail is full. I found a WhatsApp and a chat link and eventually got a call back hours later and was told sorry it won't be delivered tomorrow but will be delivered the day after between 8am and 10am. Then I get a message trom the delivery company to say we just got your bed and we will contact you over the next 72hrs to arrange delivery. Not only the bed was delivered 5 days later than expected but it's faulty. There's a missing part and I can't bolt the piston to the bed. I sent them pictures of the issue, managed to speak to someone on the phone and I get sent the wrong part. I have now contacted citizens advice and will follow up with the Ombudsman if need be.
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At Sosoftbeds.co.uk, we don’t just sell beds – we create personalized, luxury experiences that elevate your bedroom design. Specializing in custom Ottoman beds, adjustable beds, and premium mattresses, we offer a stunning selection of more than 100 fabrics, allowing you to bring your unique vision to life. Whether you're aiming for a chic, minimalist look or a plush, opulent atmosphere, our bespoke beds provide the perfect blend of style, functionality, and comfort.
Our luxury Ottoman beds are designed with both elegance and practicality in mind, featuring hidden storage to keep your space organized while adding a touch of sophistication. If you're looking to infuse your bedroom with modern elegance, our adjustable beds are the perfect addition, offering tailored comfort that adjusts to your body’s needs – ideal for both restful sleep and cozy relaxation.
Each bed is expertly crafted with attention to detail, using only the finest materials, ensuring durability without compromising on aesthetics. Our customizable options let you choose the perfect fabric, whether you prefer a rich velvet, sleek linen, or contemporary textures that match your home’s design. From classic to contemporary, we have a bed to suit every taste and interior design style.
Let Sosoftbeds.co.uk help you create a harmonious, beautiful space where comfort meets luxury. Our team is here to guide you through every design decision – from choosing the right mattress to selecting the fabric that complements your room’s décor.
Reimagine your bedroom as the ultimate retreat – shop with us today for beds that not only offer exceptional comfort but also make a bold design statement.See more
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