Review Time
Absolutely diabolical!
Do not bother. Ordered two mattress toppers. For a £30 delivery fee you’d expect them delivered by helicopter but no they use the most useless in contactable delivery company that not only can you NOT book a slot with as there are NONE available after 3 weeks they’d lost the order.
Spent the day at home waiting to no avail.
Asked for a refund of the delivery fee only to be told the best they could do would be a £20 gift voucher in store. Cancelled all together.Still awaiting refund.
In contrast I’ve used the store in Spain which are brilliant!
I cannot believe the dreadful service here in the UK.
I watched as the store was being opened , although I was in the hospital a lot so I didn’t get the opportunity to go until now. I went in and was excited about the beauty. It was so beautifully decorated and very welcoming. I spoke to a very nice girl named Kim. I told her about my experience with husk in Belleville . Aprox fifteen years ago I had bought a outdoor patio set, it was a huge table with ten chairs , I also bought four bar chairs.I still have them all and they still look like the day I bought them!They have been used every day in the summer with no issues ever. I love my set and most definitely will purchase other items! Your store in Trenton is an asset to our community,Thank you for choosing Trenton!Wishing your store a prosperous New Year!Bonnie
Absolutely diabolical!Do not bother. Ordered two mattress toppers. For a £30 delivery fee you’d expect them delivered by helicopter but no they use the most useless in contactable delivery company that not only can you NOT book a slot with as there are NONE available after 3 weeks they’d lost the order.Spent the day at home waiting to no avail. Asked for a refund of the delivery fee only to be told the best they could do would be a £20 gift voucher in store. Cancelled all together.Still awaiting refund.In contrast I’ve used the store in Spain which are brilliant! I cannot believe the dreadful service here in the UK.
I ordered and received a table in September. It was damaged. This company are virtually impossible to get hold of. Their online chat is permanently disabled and their phone line is permanently tied up in a queue.When I did speak to someone and arranged a replacement table delivery and collection of damaged one, it was cancelled with no explanation at short notice.This morning it was supposed to happen again but I witnessed the driver from Rhenus go to the wrong house and then drive away. Hours later and I have still not managed to speak to anyone at Jysk.They are utterly useless and the item I ordered not fit for purpose. Do not use them.
I have ordered more than 3 weeks ago a kitchen cupboard which apparently it would take 1 week to deliver in their shop in The Hague for pickup. Ten days after my delivery they called me to say that it came damaged so they asked if I wanted to order another one. I did that, then waited another 10 days and had to call them to find out what happened. Then they told me that a second one was delivered , but was also damaged due to rain (what a surprise it rains in Northern Europe in November). When asked if I would like to order another one, for the third time , which would take another week minimum to arrive, I cancelled my order. Their refund process takes two to three weeks. So now for six weeks I will be without my money and without the cupboard I need. They also charge really high for home delivery. Do not order from them if it’s not available in the store ! You will wait for ever
i bought couple items at Guelph JYSK 2 weeks ago . The service customer told me there is item no in-stock and It will deliver the Thursday following week which is the 23rd Oct . When i called for information one of the rudest, no respect female customers service was not happy . I dont know how GYSK hiring this Animal to represent the company to serve your customer when i asked her around 10 o'clock that your colleague said my stuff were ready by oct 29 and she said she don't appreciate what i asked, how the hell in which way she twist the word by saying i yell at her. the items suppose to be ready on 22 oct n not ready till i called for. Can GYSK management explain how u hiring this people from zoo to be your customer service, to represent your company?
Over a month ago I ordered a bed frame, slatted base, and mattress (the latter on 50% discount). The order kept getting delayed, and in the end JYSK cancelled the bed frame altogether. I then asked to cancel the slatted base too, since it was only useful with that frame. Finally, they also cancelled the mattress. After weeks of waiting and sleeping on an air mattress, we were simply refunded with no compensation. You see a good sale just to wait and wait and get nothing. Poor communication, no accountability, and a waste of time.
I recently had an extremely distressing experience with PostNL’s “Extra Home Service”, after purchasing furniture from JYSK.Despite paying extra for a service that should ensure safe delivery inside my home, the courier: • Dropped my package and left it outside in the rain, • Later returned claiming he forgot the delivery paper, • Entered my home without permission, • Became physically aggressive when asked to leave.The situation escalated until a property worker intervened and removed him from the building. Even then, the courier continued shouting and threatening me outside. Everything was caught on security cameras, and I have filed a police report and shared the evidence with PostNL.To make things worse, several items from JYSK arrived damaged, and no support or compensation was offered despite multiple attempts to resolve the issue.This was not only unprofessional — it was dangerous.No customer should ever feel unsafe in their own home because of a delivery service.I’m sharing this publicly because customer safety and accountability matter.Companies like PostNL and JYSK must take such incidents seriously to ensure this never happens again.
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JYSK, altijd een goede aanbieding op het gebied van slapen en wonen.� bekijk ons geweldige assortiment en onze zeer scherpe aanbiedingen.
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