Review Time
They have become a joke of a company. Submitting for an appraisal gets a quick response that they're unable to sell or even appraise. False advertising? Waste of both of our time. Thanks sotheby's. Knowing this country the person who reviewed my submission was probably someone outsourced, totally inexperienced and who couldn't care less getting paid $12 an hour.
I have recently purchased Chanel 19 flap from this website. I spent $5400 on the purse. When I received this purse it was full of dog hair packed in the shoebox with no dust bug.This purse was on the website as excellent condition I received the purse, was nowhere near in the condition, not only dog hair was all over the purse, but they were still little crumbs from previous owner. When I called customer service and told them about about it provide all the pictures they basically told me that I’m lying and woman name Kaitlyn has the worst customer service. She hasn’t even listened fully my issue put me on hold and was very rude and unprofessional.I highly recommend to you not to purchase or sell on this website because there will scam you!!!!! I have never experienced this terrible delivery and even worst customer service
I left an online bid for 2 lots at Sothebys Hong Kong and received email confirmations that I had won both. An hour and a half later, they reopened bidding for the lots. No calls but they expect people to check emails 1.5 hours after the bidding closed and you receive email confirmations. They didn’t bother to call. They reopened the bidding for 20 minutes which I missed. I demanded an explanation and they said they had IT issues, as if that was my responsibility. I’m preparing a legal case. Please reach out to me if you had similar experience.
Six (6) weeks post-sale (if I believe Sotheby's response to my inquiry), I am still waiting for the proceeds. Every commitment/promise Sotheby's has made, both in effort and date, has failed ... Next step is to file federal fraud/scam updates. 2 more weeks later STILL NO PAYMENT nor property returned, just more lies/failure.
Awful!! I have a piece that had already been appraised for a lot of money but that was 34 years ago. So I went though the process for a sale. I waited the 15 - 20 days. It was still in the waiting for evaluation stage. At 25 days I inquired. No answer except for automated “we promise to respond in 24 hours. Another week the same. Went through the chat line and was given “urgent” status. Still nothing from them. Tried again only because I had some much time invested. That’s when I got the worst of the bunch. This guy said “well we don’t guarantee we have time, we had someone on maternity leave” among other explanations. When I asked if I was ever going to be told he stopped answering.Finally I called the phone number. At last they were going to send it straight to the manager. “You will hear something very soon” thst was a week ago.
I have an apartmet in Santo Domingo Dominican RepublicI wanted to sell a number of antique furniture of relatively high valueSothebys asked me to send all pertinent information and 3 photos of eachThis took me nearly half a day to move the furniture aroundThis morning received message from Sothebys that it is not willing to take my pieces for auctionThe only reason I can come up with, is that they do not want to do business with Dominican RepublicIf that is the case.why not say it upfront?
Rather negative experience with Sotheby's customer support overall. I bought way over 100 works of art from them in New York, London, Paris, and Hong Kong, just in the past 2-3 years. Condition reports were inaccurate in several cases. Two items were outright fakes. VAT or import tariff refunds were a nightmare with up to 50 e-mails exchanged for a 4-digit refund. Their shipping fees are outrageous. It is hard to get them to stop spamming you with their emails and their printed catalogues. I could go on and on. It seems to me that their support has gotten much worse since they went private (off the NY stock exchange), and it is now really bad when compared with Christies, Bonhams, or Heritage, to name just a few competitors. I hope that some day they will be able to improve it, and I will certainly update this review in case this happens.
I submitted one item for appraisal in early November. Got an email that it was received and that it would take 15-20 business days and would be advised if more time needed. In the two and a half months since I left two followup messages and received no response to either. Withdrew my submission today and will seek an appraisal at another auction house .
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Sotheby's /ˈsʌðəbiz/ is a British founded American multinational corporation headquartered in New York City.
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