Review Time
Sent a painting that had been appraised by 2 other experts in a range of $6K-$12K but I get a pat response not explaining why they wont sell it there, wrote them back for a specific reason, their answer was they dont tell you the reason, unreal!!
I sent them a painting and they said they would auction it 6 months go by and still nothing I send them a message and they finally responded to me and say they can’t auction it so they send me a bill for three times what it cost to ship it to them never again
They advertise free online valuations and free appraisals. Their website says that they will only provide estimates on items they want to buy. Yet, when you're filling out the forms, you're asked whether you would like an estimate, *or* if you would like to sell it *and* get an estimate. So that sounds to me like they would provide you an estimate even if they don't buy it...but what do I know.I'm not under the impression that I have some kind of priceless artifact here, but a signed numbered print by a famous artist that goes for a couple hundred in a google search. Nothing fancy but something I still want to check out before taking it to goodwill. I wanted a rough estimate, some information if possible, and if they wanted to buy it, great.Immediately after submitting the forms (and by immediately I mean *27 minutes* later - far from the "5-7 days" their website claims) I receive an automated email a few sentences long that says nothing more than "yeah, we don't want it." They have "specific guidelines" that apparently weren't met but, having been sent a template of an email, it wasn't explained what those were or why the the item didn't live up to their standards.Yes it's a free process, but since you won't get anything out of it unless you're coming to them with a Van Gogh, don't waste your time. They don't want to mingle with the proles.
Possibly the worst after sales service I’ve ever experienced. I purchased an item post-auction. After agreeing the price, I was sent an incorrect invoice because they’d calculated taxes incorrectly. Upon payment of the correct invoice (which I paid immediately), I tried to organise delivery. It took WEEKS to get a quote, let alone confirmation of delivery. I agreed and paid the quote and, guess what, radio silence. Weeks went by, again, with no one confirming delivery or trying to schedule a set time. I’ve tried lodging a formal complaint (management have ignored me) and still don’t have a delivery date. Everything was paid for immediately - the artwork and delivery - and Sothebys were all too happy to take their fee. I’m still holding a candle trying to arrange delivery. Absolutely appalling. I’d recommend never buying anything from these conartists, ever.
Very disappointing. Asked for a review and possible sale. Recieved back an email saying they couldn’t sell. No reason given. No valuation given. No information about the item. I have subsequently asked them several times for more info, via their email but after many weeks of no response have given up. I guess that service to ordinary mortals isn’t on their agenda. Unsure of exact date of first contact with them so have estimated the date that this occurred.
Contacted. Representative gave directions to send photos of an oul paintings. I called multiple times. Rep was unavailable. I was told by another rep, that it may take months before I would be contacted.Six months later, I sold it at a local general auction for more than $9000.00.Their arrogant customer no service is akin to level walmart
Made mistakes with entering details though my phone (admittedly my fault), tried to call Hong Kong branch for assistance, irate sounding staff promised email to re-verify credit card for auction. I was sent a request for photocopies of “a different/another card”, and I apologised as I have only that one credit card. No further response by email, it seems my number was blocked from their phone as no answer with numerous attempts on calling on different days, no return call from message left. I shouldn’t have to beg to join an auction! Thank you for your kind “professional assistance.”
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Sotheby's /ˈsʌðəbiz/ is a British founded American multinational corporation headquartered in New York City.
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