Review Time
I had a 18th Century family painting and was offered an estimated $5000 sale at Auction by Sotheby's employee, Frankie Mananzan. Instead, Sotheby's put it on the internet for a month, didn't sell it and sent me a $785 bill for their time. They also wanted another $700 to return it to me. It had cost about $125 to ship it to Sotheby's. YOU DO NOT WANT TO DO BUSINESS WITH SOTHEBY'S.
The consignment process and attention to detail shown by the art vendor for a prospective art sale was slow and rather tardy in email response time. They also have a lot of hidden fees as well compared to other more innovative online art establishments
Sotheby’s is huge disappointed. Advertising merchandise from vendors who are not obligated to complete a sale is in no way a business model that is sustainable. I completed a purchase for dining chairs. They sent a confirmation delivery order. They cancelled the sale. In the meantime, I have sold my dining chairs and bought furniture to compliment the chairs I purchased. After many attempts to discuss the cancellation of the shipment, I received an email explaining the sale had been canceled as the vendor could not complete the sale. It seems to me the vendor should be obligated to complete the purchase. If Sotheby’s cannot guarantee the products they proffered they should not be in the business of selling online. Maybe they should stick to what they know. Hopefully their auction business will support the venerable name of Sotheby’s, as their online business will not.Buyer beware, the name Sotheby’s means little if they reduce standards to below that of other online sellers. Never again.L. Barrington
I bought a master drawing on an on line sale.There was no reserve and the estimates were $2200-$1800.I won the drawing for $400.With buyer premium and taxes $548.86.I was delighted.I received my bill with the final price including shipping New York to Atlanta.Shipping fee $283x.Small framed drawing 13.5 x10 inches.Quite high but ok.A filled out the on line form with credit card info.Clicked on pay and it was rejected twice.Contacted customer service and was given another link which allowed me to pay for the drawing only.I again contacted customer service and was told á would get the shipping fee within 10 days no sooner.I mentioned the fee was $280 they said shipping would email me.On the ninth day I received a shipping bill for $760.outrageous.I’m a long time collector and know shipping prices$75-$100 is what it should have been.Contacted customer service and the saw the original quote and Would get back to me.They never did.I subsequently hired another shipping company to pick up the drawing at a fraction of the price.Sothebys pulled a classic bait and switch operation.I will never buy from them again
Once upon a time Sotheby's was a company renowned for its professionalism. Sadly they have shown a decline in standards.Recently I approached Southeby's regarding a sculpture that I wished to place for sale. Having lived and worked for many years in China as a Snr bank officer my wife and I had collected a very small number of Asian works of art.I wrote to Sotherby's twice using the online forms and directly to the manager of their Canadian office to inquire if one of my pieces might be suitable for auction. I enclosed photos and all legal documentation (provenance etc).To date, I have not had the courtesy of a reply or acknowledgment. Yet they are quick to send me their magazine.I would suggest that anyone who is contemplating placing for auction a serious work of art seek advice from a more professional company.
Extremely bad service. They agreed to sell an item on auction and sent paper work. After chasing a few times I signed the document and sent back. They voided the whole contract without giving any reason and do not respond to emails or answer calls.
Seems that I am getting the run around on a sold consignment. Sold in June, 2022. So they ask me to fill out W-9. I do - three times and say they received it. Told check mailed September 6. Nothing. You get the wall from customer service and not once after dozens of attempts do I ever get the promised return phone call on what is happening. I am an art professional - the experts are great -some of them my friends - but customer service, post-sales and administration is Sotheby’s weak link - BBB report to be filed. Will never deal with Sotheby’s again.
Sothebys Hong Kong do not allow DHL to pick up you winning bids, they give you alternative expensive agents. Totally unprofessional from a company that prides on his reputation, I suggest you bid with Christie’s or Bonhams in Hong Kong for a real professional service.
Wish I had read these reviews before I listed my item for sale with Sothebys in NY. I received a receipt that it was sold and that I would get paid on 10/28. Well, that date has come and gone and still no payment. Not sure why and they cannot tell me why either. It is now Nov 29 and still no payment yet despite many promises !
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Sotheby's /ˈsʌðəbiz/ is a British founded American multinational corporation headquartered in New York City.
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