Review Time
What is wrong with the service? I won an item on December 17th. Today is January 7th, but the item has never even been shipped. Customer service didn’t provide any information other than “she will call you back”. Just comparing my experience with another auction on the same day—received that item on December 20th! Again, 20 days later, and the paid item hasn’t shipped from them! Update: By the end of the day, the status was finally updated to shipped. Hopefully, the rest goes smoothly. Three weeks and counting.
The auction house sold a watch on 12/13/24, and I have yet to receive payment. They haven’t responded to my emails or messages. The online chat support opens “escalated tickets” that are never followed up on. They will disregard your property without a care. Do not use them unless you can visit their location to collect your payments.
Hublot watch 6 years older than advisedI bought a Hublot big bang watch from Sothebys to celebrate my 60th birthday, they described it as circa 2015 (approximately 2015) when it arrived it was a 2009, a huge difference. They then ignored my emails for 4-5 days and when they replied they said that circa means upto 10 years, which was completely laughable and disgraceful to say, in this case circa would mean 2014, so they are obviously trying to wriggle out of their bad advertising, I thought they were a professional company but this has really shocked me, I wait to see what they now come back with as a response but so far completely disgraceful without integrity
We moved from London to Nice and were looking for a property to call home. We were fortunate to work with the Sotheby team who found us our perfect home. We worked closely with Kenneth and could not have been in better hands. He listened to our needs, was always accessible and committed to us as buyers and finding us the perfect home. He made the whole process as smooth as could be possible and kept us informed from the beginning to the day we got the keys. I could not recommend Sotheby enough and especially if you are intentional buyers or haven't purchased property in france before. They will be with you every step of the way.
I submitted a couple of items to them and what got me was, that 2 of the items I actually purchase from an actual antique store and paid a lot of money for it and they said the same thing:Thank you again for submitting your enquiry to Sotheby’s Online Pricing Platform.Your request was reviewed by our specialists who have determined that we are unable to value or consign your object.Sotheby’s only provides estimates for items that have been identified by our specialists as potentially suitable for one of our sales channels at the current time. The costs of shipping, research and other auction expenses are also taken into consideration. In addition, if an item falls outside Sotheby's areas of expertise we are unable to provide a valuation or appraisal.It's all B.S.
Unfortunately I have had a problem with emails being ignored from the beginning of my journey with Sothebys. In fact, Kate Domash forgot to reply to my email for 4 months so my bags remained in storage rather than on sale. Silly, stupid woman who does not deserve her job title. Now that they sold one of my items, still no reply regarding payment. Pathetic. Truly the worst and most inconsiderate customer service you will encounter in your life! I have showed restraint and patience for over a year. They deserve this review.
Absolutely disgusting service no reply from Kate Domash or Sloan Hooper. Salon team passing the buck each time saying will look in to it but no further response or communication. Recently when I called did not get back to me also lady called Katia in salon managed to get her mobile number made number of calls and did not answer my calls. I tried to get help from the Jewellery department but nobody available when I called and only person I had positive help previously was Kristian Spofforth but I was told made redundant and no longer works for Sotheby’s. I even went to Sotheby’s and couldn’t find anybody to help me . Went to cashiers who tried to find somebody in the admin team but totally hit a dead end. I will never do business with Sotheby’s again just Shelly of company it use to be.
Endless stalling payment of what is a trifling sum to them, but considerable to us. Shocked at the shoddy behaviour of what I believed to be a reputable establishment. Will be canvassing contacts in my industry (heritage/curating/collections) about their views, and relating our Sothebys experience. DISAPPOINTING.
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Sotheby's /ˈsʌðəbiz/ is a British founded American multinational corporation headquartered in New York City.
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