soulmaty.com

2.2
2.2 Based on 21 reviews

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Average Rating

2.2

/
5

21 Reviews

5 Star
14%
4 Star
14%
3 Star
10%
2 Star
0%
1 Star
62%

All Reviews

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Review Time

Jack Pope
Shirts were relatively quick, quality looked good. But less than 3 months later they’re faded more

Shirts were relatively quick, quality looked good.

But less than 3 months later they’re faded more than shirts I’ve had for years.

Customer service thanked me for letting them know and said they’ll pass the message to the manufacturer with no resolution even hinted at.

Rubbish product, and for the price you can get much better elsewhere.

1
Date of experience: Feb 08, 2026
Jack Pope
Terrible quality

Shirts were relatively quick, quality looked good.But less than 3 months later they’re faded more than shirts I’ve had for years. Customer service thanked me for letting them know and said they’ll pass the message to the manufacturer with no resolution even hinted at.Rubbish product, and for the price you can get much better elsewhere.

1
Date of experience: Feb 05, 2026
PLEASE DONT WASTE YOU MONEY

PLEASE DONT WASTE YOU MONEY, the quality is bad , they send you a size that isn't the one you bought and there are no returns, they don't answer emails either. Just check all bed commens.

1
Date of experience: Mar 18, 2025
Deceptive marketing on their website…

Deceptive marketing on their website for some products, didnt receive all my products due to this. Customer service is appalling and they ignore your emails after requesting to return the item or get sent what I paid for. Quality of clothes is crap as well. AWFUL DO NOT ORDER.

1
Date of experience: Feb 17, 2025
Kermit T.
Hit & Miss

Bit of a hit and miss, ordered a couple of shirts and they were taking a while to come. Had an email to say they were dispatched for delivery, but nothing else. Once I’d read some reviews, I thought they’d never come… but a month and a half later they turned up out of the blue without any delivery notice. Sizing & quality are really good though.

3
Date of experience: Jan 10, 2025
Liam C.
Terrible experience – do not order!

I placed an order for clothes in November, and now it’s February, yet I still haven’t received anything. When I asked why it was taking so long, they told me they still had to make the clothes—four months later! When I requested a refund, they simply offered to send me another hoodie instead. Completely unprofessional and unacceptable. Avoid this company at all costs!

1
Date of experience: Jan 03, 2025
Burt Walker
Terrible

I purchased at the beginning of December, on the site my shipment is in awaitingto date I have not received anything yet, I also tried to contact the assistance but without any responseI strongly advise against it

1
Date of experience: Dec 29, 2024
Asdi8
Good quality and size took forever to…

Good quality and size took forever to ship well over a month from purchase date to arrival

4
Date of experience: Dec 21, 2024
Not wonting to have me return item

Order a t shirt and shirt. T shirt was fine but the shirt was 15cm too small just to do up tight! And they say 1-3cm. And this was there response hello there,Our shirts run small. If you like this pattern, we recommend ordering a T-shirt with the same pattern.hello there,as the items are from China, so the shipping fee back and forth is high if you want to send it back for an exchange so it's better for you to place a new order for the correct size you need and we offer 15% off discount for this new order.hello there,We are sorry to hear the green item you purchased don't fit you but our size parameters are consistent with what is written on the website and according to our return policy,the buyer is responsible for shipping fee back if you want to return it back to us.Would it be fine that we refund you US$3 as compensation and you can also keep the item?And still can’t get them to respond to me to get their address to return the shirt!

1
Date of experience: Dec 03, 2024
Jeffrey L.
Delivery took ages but they let you…

Delivery took ages but they let you know that on the site.

5
Date of experience: Nov 05, 2024

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