Review Time
Derek from support once again showed how impressive the support provided by Luvansh is. I needed to change an order as a result of my own mistake, which they had no obligation to correct, but his timely, and personalized response meant I could continue to have complete confidence in this company and their business practices.
I purchased a 2.03 ct, E color, VVS2 clarity, excellent cut pear shaped lab diamond from Luvansh. I was skeptical because the price seemed too good to be true (it was one of their no brainer deals) but I’d seen good reviews and they seemed liked on reddit so I made my order. They shipped quickly and then it hit a snag. During the ice storm my package stopped moving, I reached out to customer service and Joe got in touch with FedEx and they were able to locate the package and get it moving again! It arrived today and is stunning. I can’t wait to get it set into something pretty!
I need to address the inaccuracies in the company's response. Here are the actual events that occurred:
1. Dec 15, 2025 - Made a purchase.
2. Dec 20, 2025 - Received a package via UPS. I realized I needed to request an exchange.
3. Dec 22, 2025 - Sent an email requesting an exchange, but received no response.
4. Dec 29, 2025 - Made a second request and finally received an email denying it.
5. Dec 30, 2025 - Sent a third request, including my previous email as evidence of my request within the 7-day exchange period, but was denied again.
6. Between Dec 22 and Dec 30, I also attempted to communicate through the company's chat option multiple times, with no success.
7. Dec 31, 2025 - Submitted a review regarding my experience.
8. Jan 7, 2026 - Finally received an email stating they would send an exchange label after reviewing my emails.
At this point, I no longer trust this company due to their unprofessional customer service, and I will never do business with them again. Therefore, I strongly advise against making any purchases from this company!
I bought a pair of diamond stud earrings as a gift for my wife. The setting for the stones was very flimsy and felt cheap. After just a week of wearing them, the post broke, causing the earring to fall out while she was walking. She had worn them for only 7 days without any stress or damage to the earring. When I contacted the company about this issue, their response was for me to pay for shipping to have them repaired. The shipping cost was nearly the same as getting the repair done by a local jeweler! Now, I'm covering the cost to have both earrings reset myself, as I don't have confidence in their quality. I'm extremely disappointed with the product and the company's lack of support. I would recommend shopping elsewhere.
I have to say, the service provided me with my dream ring. I sourced a gorgeous diamond through them, and it did not disappoint! I've received countless compliments on my diamond, and thanks to their assistance, I could afford my stunning custom engagement ring. I will definitely return, and if you're hesitating, don’t be—go for it!
I realized I made an error in my order and reached out to the company immediately. The representative guided me on the next steps, and within a few hours, I received a message confirming the correction of my order. The process was straightforward, and the representative was very friendly. I've ordered from this company before and have consistently received excellent service, plus the jewelry is beautiful.
I ordered a diamond, but since the original one was unavailable, they provided me with an alternative option, which I appreciated. However, the shipping has been extremely delayed; I'm nearly three weeks into my order, and my diamond has yet to arrive. Their advertised 'two-day shipping' has not met my expectations.
They effectively addressed my shipping concerns! The customer service has been outstanding, managing challenges with professionalism and responsiveness. Plus, there are fantastic deals on diamonds and jewelry. Highly recommend!
My stud earrings arrived today, and they are beautiful. My experience with the seller was perfect. Ordering online was easy, and the scheduling and delivery were on time as stated in the provided documentation. I will definitely order future jewelry from this platform.
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Luvansh Jewelry is a premier provider of lab-grown diamonds, offering an extensive selection of basic jewelry pieces, including stud earrings, necklaces, bracelets, and loose diamonds perfect for custom engagement rings. By cultivating our own lab-grown diamonds, we eliminate the need for intermediaries, allowing us to offer our high-quality products at prices that are 50% lower than typical market rates. This direct-to-consumer model ensures that our customers enjoy both exceptional value and the assurance of sustainable, ethically produced diamonds. At Luvansh Jewelry, we pride ourselves on transparency and innovation in the creation of our jewelry, ensuring each piece meets stringent quality standards while also being accessible to a broader range of jewelry enthusiasts. Whether you're looking for the timeless elegance of a simple necklace or the personalized touch of a bespoke engagement ring, our collection is designed to cater to diverse tastes and preferences, all while maintaining affordability and ethical responsibility.See more
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