Review Time
It was a very pleasant insurance buying experience - great service, a good price, and a knowledgeable and engaging person on the other end of the phone. I'm not one to leave reviews but on this occasion, I felt compelled to do so
I don't normally write reviews, but I was keen to do so given my very positive experience of Southdowns. Purchasing the insurance was very easy and the price paid seemed very competitive. My policy was bought ahead of travelling abroad on holiday with my parents. Unfortunately, I missed my return flight owing to adverse weather conditions. This delay meant that I had to pay for one night's accommodation and a new airline ticket. Once I was back in the UK making a claim was reasonably straight forward and the policy documentation clearly set out the evidence required to process my claim. Once my claim had been approved I was reimbursed within 24 hours - much quicker than expected!Finally, just to say that my parents took out an insurance policy with another provider. Unfortunately, their policy did not pay out because the travel delay was under 12 hours. This detail is something that they'll pay close attention to when buying a future policy and I thought it worth flagging up for others.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
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