Review Time
I had the worst experience with Southdown insurance. I don’t normally leave reviews but am doing so to save others from the same mistake. I had a cancelled return journey due to the recent storms so had to book emergency accommodation and travel back the next day. They use a company called AXA to process claims, Throughout the whole process I was not able to speak to someone who could solve the issue, the person who answers the calls takes the information and passes it on to the department. I would then receive emails back which contained wrong information and each time they would close the claim and I would have to phone again. I have given up trying to claim for emergency accommodation and instead will never use them again. I am thankful it was just one night. I would hate to use this insurance company and have a more expensive issue. The whole process was very stressful due to such poor communication and I would recommend avoiding. I should have read the reviews more closely, most of them speak about the excellent customer service when taking out insurance or making changes to a policy. There are very few detailing experiences when making a claim. If you look at 'AXA UK' reviews on Trustpilot you will see who actually deals with Southdowns insurance claims - and they are all 1 star terrible reviews.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
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